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I have a blue screen when on Digital tv but it plays on FTC…

Customer Question
I have a blue...

I have a blue screen when on Digital tv but it plays on FTC which is my Roku I have a digital antenna no cable

Technician's Assistant: What's the model number of your TV? How old is it?

It's a hdvizio about 11 years old

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

It's an itermitant issue not sure what I did to cause or clear up issue

Technician's Assistant: Anything else you want the Expert to know before I connect you?

Is this a free or fee service

Technician's Assistant: The Experts require payment for their services. It's way less expensive on JustAnswer than face-to-face would cost.

I dont have way to pay

Submitted: 11 months ago.Category: TV
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Answered in 9 hours by:
9/13/2017
TV Technician: Pete, Electronic Engineer replied 11 months ago
Pete
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 20,629
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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TV Technician: Pete, Electronic Engineer replied 11 months ago

Are you using an indoor or outdoor antenna?

Does the TV have a strong antenna signal?

Have you tried retuning the channels?

If the problem persists you will have to add a signal booster to your antenna.

--------------------
Your satisfaction is my priority; I hope I have earned 5 stars today!
Kindly take a moment to rate my service 5 stars and press Submit at the top of your question page to finish; tips appreciated :)
You can always reply back after rating me if you need any further assistance at all.
Pete.
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Customer reply replied 11 months ago
indoor antenna yes has booster. It was working fine then switched to Roku on inputs now back to blue screen I have an hdmi box that has DVD and fire stick and Roku it's s switch box because TV only has one hdmi port. Antenna is in the HD port not antenna port in back of TV their ports for old DVD put I removed it
TV Technician: Pete, Electronic Engineer replied 11 months ago

Have you checked that all connections are secure and no cables are loose?

Also check that the booster has not failed?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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