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Got a new tv how do I get the remote to work for both, it is…

Customer Question
Got a new tv...

Got a new tv how do I get the remote to work for both

Technician's Assistant: What's the model number of your TV? How old is it?

It is brand new it is a element 32"

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Tv remote that I got works to turn it in then I go into the charter remote for all the channels

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

We just got the tv Sunday because the old one stopped working {would not turn on}

Submitted: 11 months ago.Category: TV
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Answered in 6 hours by:
9/13/2017
TV Technician: Pete, Electronic Engineer replied 11 months ago
Pete
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 20,610
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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TV Technician: Pete, Electronic Engineer replied 11 months ago

What is the model number of your Element TV?

What is the model number of your Charter remote?

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TV Technician: Pete, Electronic Engineer replied 11 months ago

I haven't heard back from you yet - please reply and let me know if you still need assistance with this.

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