TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

I need help to set up a block for the pay per view and on…

Customer Question
I need help to...

I need help to set up a block for the pay per view and on demand movies, ect. my husband is not well and is still having lots of trouble using the remote. last mo and this mo.'s bills were astronomical as my husbands accidently went on the channel and didn't realize what was happening. we have been charged sooooo much. called att last month and they said they could not do anything about it. they were to send instructions on how to block by email. never got it. not good on doing these set ups. need step by step help.. thank you.

Technician's Assistant: What's the make/model of your device? How old is it?

WE JUST HAD UVERSE INSTALLED ON JULY 20, 2017.

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

SINCE THE BEGINNING. MY HUSBAND IS NOT WELL AND NO MATTER HOW MUCH I TELL HIM TO NOT GO ON PPV OR ON DEMAND HE STILL MANAGES TO MESS UP. HE GETS CONFUSED AND CAN'T REMEMBER THINGS LIKE HE USED TO DO. CAN YOU HELP WALK ME THROUGH THE BLOCKING. I'M NOT VERY GOOD AT THIS TYPE OF THING. AS YOU CAN TELL. WE ARE SENIORS. ANY HELP WOULD BE SO APPRECIATED.

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

NEVER TRIED TROUBLESHOOTING. DON'T KNOW WHERE THAT IS. HELP. THANKS SO MUCH.

Submitted: 11 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 8 hours by:
9/13/2017
TV Technician: Pete, Electronic Engineer replied 11 months ago
Pete
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 20,614
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Ask Your Own TV Question
TV Technician: Pete, Electronic Engineer replied 11 months ago

You can set up parental controls to do this.

Please see the following guide:

http://www.att.net/smartcontrols-UverseTVParentalControls

Let me know if you have any additional questions.

Pete.

--------------------
Your satisfaction is my priority; I hope I have earned 5 stars today!
Kindly take a moment to rate my service 5 stars and press Submit at the top of your question page to finish; tips appreciated :)
You can always reply back after rating me if you need any further assistance at all.
--------------------

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Pete Your Own Question
Pete
Pete
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 20,614
20,614 Satisfied Customers
Experience: Over 16 years of experience installing and repairing electronics.

Pete is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
We have ATT-Uverse.....looking up model # now....hold one,
We have ATT-Uverse.....looking up model # now....hold one, please.... Samsung LN52A630M1F The "1" might be a 7.... Tiny characters… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
We bought aa 50 in. Vizio TV laast July at Wal Mart. After 3
We bought aa 50 in. Vizio TV laast July at Wal Mart. After 3 months it started having volume issues...the sounds goes up and down. I have called 3x and get the same answer ...they want to do some diag… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
We have a panasonic Panasonic TC-P50VT20, Panasonic
Panasonic TC-P50VT20 and its in eco mode and the tv won't turn on … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
I have a att uverse silver remote and I'm trying to program
I have a att uverse silver remote and I'm trying to program a vizio vsb soundbar to it. Does it use a 4 or 5 digit code … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
Having trouble connecting a Samsung 58"/60" 2 to 3 years old
Having trouble connecting a Samsung 58"/60" 2 to 3 years old to a ATT Uverse remote control model S30-S1A. Have connected to the Uverse box to change channels etc., but cannot get the TV to turn off. … read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
Moved my tv and thought I hooked up everything correctly.
moved my tv and thought I hooked up everything correctly. but now my tv has a red x and cable box not doing anything. I have another tv and that is working so I think I messed up something.. does this… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
Last night while we are watching tv, it just went off.. till
last night while we are watching tv, it just went off.. till now , it has power but only blank screen. What went wrong , no one touched the nit or the remote... Please help my tv model....KDL serial n… read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
We have a Viore POS 40" 1080 LCD TV that magically stopped
We have a Viore POS 40" 1080 LCD TV that magically stopped producing audio years a ago. A Time Warner tech Magically made the audio come back. A few months later, after realizing Time Warner was awful… read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
I have a 47LW6500 set purchased in 2012. When trying to view
I have a 47LW6500 set purchased in 2012. When trying to view 3D shows, I am not able to select the proper mode - i.e., to select between "2D>>3D", "Side by Side", "Top & Bottom", "Checker Board"… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
our t v screen is asking us to run a scan and we dont know
our t v screen is asking us to run a scan and we don't know what that means or how to proceed. Help!… read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
Several times a day the TV goes off and it says "Television
Several times a day the TV goes off and it says "Television signal has been lost." Then it gives you a list of things to check, but in just a very few minutes it is back on again. This has happened at… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
My husband (84 yrs old) always wants to zoom. He says he pushes
My husband (84 yrs old) always wants to zoom. He says he pushes bottom arrow on the circle and the screen shows what is playing and how long to go. He says there is other info on the side of the scree… read more
TV Docotor
TV Docotor
17 satisfied customers
I cannot get a picture on either of my TV sets. Last night
I cannot get a picture on either of my TV sets. Last night when turned on got the Uverse logo the when I tried to get a picture screen changed and now all I can get is snow.… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
I have a new hd tv and an existing uverse box. My remote will
I have a new hd tv and an existing uverse box. My remote will activate the box but does not turn on the tv. I can manually turn on the tv and the remote will then change channels, however the remote d… read more
ProTV and Audio
ProTV and Audio
Principal. Engineering Technician
Bachelor\u0027s Degree
939 satisfied customers
My husband was watching tv and all of a sudden he heard a large
My husband was watching tv and all of a sudden he heard a large "Pop" and the screen went black. Got a technician on the phone and he went through the restart steps...no luck. I just contacted ITI Ser… read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,680 satisfied customers
Our Samsung Model TXR3265y/xaa has no sound on regular TV...
Our Samsung Model TXR3265y/xaa has no sound on regular TV... but has sound when DVDs are playing or when we are playing the wii. My husband said the sound just quit while he was watching TV (We have t… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
After watching a DVD, I was unable to return to the TV. I
After watching a DVD, I was unable to return to the TV. I called the ATT Uverse help line and that person was also unable to help. He suggested that I call Hitachi and have you walk me through the ste… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
The picture on my Tv screen has developed into a huge, discolorin
The picture on my Tv screen has developed into a huge, discoloring greenish hole in the center. Could this mean the lamp needs to be replaced?… read more
Brian- A/v guy
Brian- A/v guy
Executive Engineer
4 years + 3.5 additional
509 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x