How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
13948492
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

Panasonic 24" VieraPicure comes on when tv /switched on at

Customer Question

Panasonic 24" VieraPicure comes on when tv /switched on at wall but none of controls on tor remote then work.
JA: What's the make/model of your device? How old is it?
Customer: Panasonic 24" Viera TV. Not sure of age as given to me n original unopened box April last year. Been in use only past 3 weeks
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Two days ago Tv Showed "No Signal".Brought in aerial man. Aerial finest set seemed unable to hold channels. TV man reprogrammed set to original settings and then able to tune but said problem was in set. Picture then good but last night all went to custard. Set will turn on at wall but picture lost after 30seconds. No controls on set or remote will work.
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: No
Submitted: 1 month ago.
Category: TV
Expert:  Anthony_Infotech replied 1 month ago.

Hello
Welcome
I am sorry you are having trouble here,I am presently reviewing your question be with you very soon.

Anthony

Expert:  Anthony_Infotech replied 1 month ago.

Can you please get me the model number of the TV please found on the back of the set?

Thank You

Anthony

Customer: replied 1 month ago.
TH-L24XM6Z
Expert:  Anthony_Infotech replied 1 month ago.

You need to check the remote itself by doing this

https://www.youtube.com/watch?v=UMPoifERrNs

Click the link above look at the first part of that video,let me know if the remote works