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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Turn the tv on the blue light is on but the screen is

Customer Question

Turn the tv on the blue light is on but the screen is completely black
JA: What's the model number of your TV? How old is it?
Customer: 15 months and LE55A6R9/ LE55A6R9A
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: The only thing lit up is the blue light
JA: How long has this been an issue? What happened right before this popped up?
Customer: I just got home from work and turned it on and nothing
JA: Anything else you want the Expert to know before I connect you?
Customer: Not much else I can say this is weird
Submitted: 1 month ago.
Category: TV
Expert:  Aric replied 1 month ago.

I'm reviewing your details and will reply shortly.

Expert:  Aric replied 1 month ago.

When you turned the set on- did the sound start working normally? Also if you use the original remote and press MENU, does the set's own MENU display- or does the screen remain completely pitch black (as if the set were not even turned on)?

Expert:  Aric replied 1 month ago.

Simpy send a reply back if you need help.