TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

I purchase a Roku smart tv 50 55 inch tv about a year ago,

Customer Question
but it never have shown...
I purchase a Roku smart tv 50 55 inch tv about a year ago, but it never have shown the full scream, is there something wrong with the tv? It space on both side
Model# ***** *****(###) ###-####and(###) ###-####also on the back of the tv
Submitted: 9 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 1 minute by:
9/12/2017
TV Technician: Nathan, Installer replied 9 months ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 30,131
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

Could you tell me on what inputs/content you see this issue? Cable/satellite, dvd, apps (netflix), etc?

Ask Your Own TV Question
Customer reply replied 9 months ago
cable/satelite
TV Technician: Nathan, Installer replied 9 months ago

Thank you for confirming,

This problem with the picture size could be coming from either the tv OR the box

Grab the satellite box remote and look for a button that says ZOOM, ASPECT, WIDE, RATIO, SIZE, FORMAT, * OR # etc

You may need to press this several times to cycle through the different options,

and you may have to make a similar adjustment on the tv as well, until you get them both to a desired setting

typically you'd want the cable box set on 16:9 or Wide

and you'd want the tv set on Normal or 16:9

It can take a bit of fiddling to get them both matched up, but you should have a button for this function on both the tv remote and on the box remote, and will have to use both

Ask Your Own TV Question
TV Technician: Nathan, Installer replied 9 months ago

Hello, it appears your question is still open.

Do you need more help with this?
If so, just reply back on this page. If I’ve answered your question, please let me know you are satisfied, to conclude our session – this is the only way I am credited for my work as an independent technician.

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

Nathan

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 30,131
30,131 Satisfied Customers
Experience: Custom home theater installer, authorized dealer top brands.

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

2,950 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,429 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
The menu won't stay up on my Vizio 55" E series TV. Doesn't
The menu won't stay up on my Vizio 55" E series TV. Doesn't matter if I do it on the TV or the remote.… read more
Nathan
Nathan
Installer
30,131 satisfied customers
My toshiba ct-8037 remote will not work anymore. The volume
My toshiba ct-8037 remote will not work anymore. The volume button works and the "home" button works. Nothing else is functioning, not even power. Help please!… read more
Nathan
Nathan
Installer
30,131 satisfied customers
My smart TV is saying pro-bel limited,what does that mean?
My smart TV is saying pro-bel limited,what does that mean? … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
341 satisfied customers
My Samsung Smart Tv stopped connecting to the internet.
My Samsung Smart Tv stopped connecting to the internet. Comcast provider tested their input and found that it works. My computer internet connection is normal. The same for my wireless connected phone… read more
Nathan
Nathan
Installer
30,131 satisfied customers
I've got a used smart tv, which is great, but they (the
I've got a used smart tv, which is great, but they (the previous owners) could not find the remote control that goes with it. How do I program my Directv remote so that I can turn it on and off, and c… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,664 satisfied customers
Is network access disabled on new Samsung Smart TV
Is network access disabled on new Samsung Smart TV HG43NF690GF which I just purchased from Amazon? … read more
Nathan
Nathan
Installer
30,131 satisfied customers
My Sony Smart TV is constantly dropping it's connection to
My Sony Smart TV is constantly dropping it's connection to the Wi-Fi. At least once or twice every single day. It has the model's most recent update, which is from 2017, so that's not the problem. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
Router won't connect to smart tv, SamsungUN55ES6100. All are
Router won't connect to smart tv, SamsungUN55ES6100 … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,437 satisfied customers
Is this model a “smart TV“? The TV works and I have
https://www.google.com/search?q=Sharp+LC-C5277UM+television&ie=UTF-8&oe=UTF-8&hl=en-us&client=safari … read more
Cabletech
Cabletech
High School or GED
142 satisfied customers
It is a Smart TV. the controller is no longer working
It is a Smart TV. the controller is no longer working correctly. Yes I replaced the batteries. … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
341 satisfied customers
The 65 inch smart TV is flickering there's no picture it
The 65 inch smart TV is flickering there's no picture it came on by itself in the middle of the night … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
My satellite antenna is having trouble finding satellites;
My satellite antenna is having trouble finding satellites; and once found, it loses the signal … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
I have a Panasonic smart TV that's not very smart!
I have a Panasonic smart TV that's not very smart! Commercials loud, programs quite … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
My Samsung smart tv has just started flashing “smart tv” and
My Samsung smart tv has just started flashing “smart tv” and won't switch off - just keeps doing it … read more
Louie
Louie
Technician
Associate Degree
2,950 satisfied customers
A Panasonic TV TH-P50X50Z. Is this a smart TV model and if
A Panasonic TV TH-P50X50Z. Is this a smart TV model and if so does it have built in WiFi … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,437 satisfied customers
MY SMART TV KEEPS REPEATING THE SMART TV SCREEN AND THE FIVE
MY SMART TV KEEPS REPEATING THE SMART TV SCREEN AND THE FIVE ICON SCREEN AND RARELY GOES BEYOND THAT. THE ONLY WAY TO STOP IT IS TO PULL THE PLUG … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
It keeps saying service not available and certain apps won't
It keeps saying service not available and certain apps won't load ?? … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
341 satisfied customers
My Samsung Smart TV (Model # XXXXX ) is stuck in the
My Samsung Smart TV (Model # XXXXX ) is stuck in the PC mode. Pressing the input button on my Dish satellite remote will not change modes. Message on screen says "Check Signal Cable."… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,664 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x