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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Picture goes black, sometimes picture and sound goes off,

Customer Question

Picture goes black, sometimes picture and sound goes off
JA: What's the model number of your TV? How old is it?
Customer: 2010 wd-65737
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: just started yesterday. just on this tv
JA: How long has this been an issue? What happened right before this popped up?
Customer: started yesterday
JA: Anything else you want the TV Expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: TV
Expert:  Jack replied 1 month ago.

Hello
My name is ***** ***** I'll be helping you with this.
A few questions coming up and please note that there may be delays between replies if i have to gather various info .
Also ,If you seem to lose me during the chat then refresh your browser (F5 key) and /or scroll down to the last written line at the bottom , that window seem to get stuck at times .
Please send me a hello so i know you can see my reply ?

Expert:  Jack replied 1 month ago.

Need help with this ?

Expert:  Jack replied 1 month ago.

Note that I do not send those $26 phone offers myself , they are automated by the website but I`m available for it at this time if you prefer it that way or you can just decline if you don`t want it .