The TV is dark - you can see pictures, but the back light is too dark to make much out. I tried adjusting brightness, back light, and contrast up and down, but they made no difference at all. I reset them to factory settings and still no difference.
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: Sharp HD LED 32"/50, the model numbers on the guide are LC-32LB370U and LC-50LB370U
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: yes, and yes. Tried satellite
input with all HDMI
ports and the 3 cables - all same results
JA: How long has this been an issue? What happened right before this popped up?
Customer: The TV is about 2.5 years old. IT's in an employee break room and I just found out about it yesterday. The employees said it's been that way for a couple of weeks - not sure of anything that happened. It's wall- mounted
JA: Anything else you want the TV Expert to know before I connect you?
Customer: I don't think so