TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

I have a 65 inch Panasonic plasma TV. It is over 5 years…

Customer Question
I have a 65...

I have a 65 inch Panasonic plasma TV. It is over 5 years old. I find I have lost all sound when on cable TV via HDMI cable. At the same time I can play a DVD with full sound on the TV and can play cable TV via another cable box on another TV and get full sound. I have played with all the speaker controls and still no sound. The TV has sound, but sound will not play when getting cable TV via HDMI cable.

Technician's Assistant: What is the exact make and model of your tv? And how long has this been an issue?

It has been an issue for 12 hours. I will have to look up the set for details

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

I have tried everything. I have reset the sound system several times. I still can't find the paperwork on the TV but it is about 65 inches, plasma, and I have had it about 5 or 6 years.

Submitted: 9 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 5 minutes by:
9/12/2017
TV Technician: Richard, Technician replied 9 months ago
Richard
Richard, Technician
Category: TV
Satisfied Customers: 46,302
Experience: Avid TV Technician
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV (so unplug it from the power socket).

Then on the actual TV, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Ask Your Own TV Question
Customer reply replied 9 months ago
I will do it, but I am thinking that this is a cable box issue since I can play dvds and blu rays and get perfect sound through the TV.
TV Technician: Richard, Technician replied 9 months ago

ok, but I want to rule this out first please

Ask Your Own TV Question
Customer reply replied 9 months ago
I will have to remove five pieces of furniture and sort through cables in the drywall to get to the plug. By the way, we recently had a 2 hour power outage, but the sound was OK after that. Perhaps I will just try switching cable boxes first and see if that does it. I can get to the cable box a lot easier than to the outlet plug on the set.
Customer reply replied 9 months ago
Let's end this session now, thanks for your suggestions.
TV Technician: Richard, Technician replied 9 months ago

You need to go through drywall to unplug it from the power socket?

we can skip though if you really wish

Whats the make and model of the cable box?

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2,950
2,950 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

2,950 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,429 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
My Hitachi 55HXD62 plasma tv gets no picture - but sound.
My Hitachi 55HXD62 plasma tv gets no picture - but sound. I tried HDMI and component cables and connecting directly to the source (cable box, dvd player) but no picture. I have unplugged it, powered i… read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,680 satisfied customers
hello, my pioneer plasma tv it says : starting up. please wait
hello, my pioneer plasma tv it says : starting up. please wait , PLASMA DISPLAY . last night we turned off , everything was fine , this morning doesnt want to start up.??? what wrong with it>>&g… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,664 satisfied customers
Just bought Amazon Firestick TV and trying to use with an
Just bought Amazon Firestick TV and trying to use with an old Pioneer Plasma TV - HDTV, but the screen reads "no input" and "plasma display". Can I use the Firestick on this TV? … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,664 satisfied customers
Grandchild hit plasma tv screen with toy ... immediately
grandchild hit plasma tv screen with toy ... immediately lost picture ... has blinking red light below screen … read more
Jack
Jack
technician
factory trained engineer
2,163 satisfied customers
I have a samsung plasma tv that powers on but no picture. It
i have a samsung plasma tv that powers on but no picture. … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
341 satisfied customers
Plasma tv has no signal from indoor antenna. Pioneer plasma
Plasma tv has no signal from indoor antenna JA: What's the brand and model number of your TV? How old is it? Customer: Pioneer plasma hand me down JA: Does the TV menu work? Do you have the same probl… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,664 satisfied customers
I have a LG 60pk750-ua plasma tv that powers on but has no
Second opinion] i have a LG 60pk750-ua plasma tv that powers on but has no sound or picture … read more
Harry
Harry
1,882 satisfied customers
No power on Panasonic plasma TV. Power strip no surge
no power on Panasonic plasma TV JA: Is your Panasonic TV connected to a surge protector or power strip? Customer: power strip no surge protection JA: Have you tried to power reset your TV (unplugging … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I have an Emerson 42" plasma tv I bought from a friend. It
I have an Emerson 42" plasma tv I bought from a friend. It is a PL-P42W-10A. the HDMI when plugged into the back of the tv and my computer won't work. The tv screen reads "no signal". Tell me what I c… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
969 satisfied customers
Panasonic plasma tv. HDMI ports not receiving signal. 3
panasonic plasma tv. HDMI ports not receiving signal … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,664 satisfied customers
How many HDMI outlets are on the Plasma Tv? Panasonic. It is
Panasonic . It is hanging on TV bracket. I cannot see the model number. We bought it around 2001 … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
I have Panasonic Viera 65" Plasma TV. The HDMI board has
Hi, I have Panasonic Viera 65" Plasma TV. The HDMI board has failed the second time. The first time it was replaced under warranty. It's no longer under warranty. Where can I get it online? Can I trou… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
Have a pioneer elite plasma tv. Just bought a Roku stick to
Customer: Have a pioneer elite plasma tv. Just bought a Roku stick to get amazon streaming. Keep getting an error message CEC 100. Can't seem to get it to shut off... … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,664 satisfied customers
Samsung HP-T5054 Plasma TV will power on (blue light) but nothing
Samsung HP-T5054 Plasma TV will power on (blue light) but nothing appears on the screen.… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,664 satisfied customers
Samsung plasma TV T 5054 have sound and no picture. center
Samsung plasma TV T 5054 have sound and no picture. center board with all the connectors heat sinks etc I found three blown capacitors. Removed these and soldered new ones in(radio shack). Still have … read more
Rick williams
Rick williams
Electronic technician
Vocational, Technical or Trade Scho
7,246 satisfied customers
I have a samsung pn42a450p1dxza plasma tv. I recently encountered
I have a samsung pn42a450p1dxza plasma tv. I recently encountered a problem with it turning itself off and on, and the sound goes out. When the problem first started the tv would not even turn on comp… read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,680 satisfied customers
Ive got a plasma TV in my condo thats a Samsung BN64 Plasma.
I've got a plasma TV in my condo that's a Samsung BN64 Plasma. Both HDMI ports have stopped working with the message "NO SYNC" Any ideas?!… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
341 satisfied customers
Samsung Plasma TV Model PN50A55081F. After a power surge,
Samsung Plasma TV Model PN50A55081F. After a power surge, our TV attempts to power up but will not. The red LED indicator blinks. I searched for solutions on-line and it lead me to power supply issues… read more
Joe Gillette
Joe Gillette
1 and half years electronic enginee
160 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x