I have a 65 inch Panasonic plasma TV
. It is over 5 years old. I find I have lost all sound when on cable TV via HDMI
cable. At the same time I can play a DVD with full sound on the TV and can play cable TV via another cable box on another TV and get full sound. I have played with all the speaker controls and still no sound. The TV has sound, but sound will not play when getting cable TV via HDMI cable.
JA: What is the exact make and model of your tv? And how long has this been an issue?
Customer: It has been an issue for 12 hours. I will have to look up the set for details
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I have tried everything. I have reset the sound system several times. I still can't find the paperwork on the TV but it is about 65 inches, plasma
, and I have had it about 5 or 6 years.
JA: Anything else you want the Electronics Expert to know before I connect you?