TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

Seems there is a patch I need to download to get my

Customer Question
Seems there is a...

Seems there is a patch I need to download to get my pre-installed Netflix account to work. What is the url for that upgrade, please?

Technician's Assistant: What's the model number of your TV? How old is it?

It's brand new. Bought it on Saturday.

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

No, everything else works just fine. Click and you're away. Only Netflix is behind it seems

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

You click on the netflix logo. Up comes a screen asking 'who's watching' and there it freezes. I have to re-boot the tv to get it going again. It's a jvc

Technician's Assistant: Anything else you want the Expert to know before I connect you?

Not that I'm aware of. Not terribly tech smart at age 65 ūüėĄ

Submitted: 8 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Customer reply replied 8 months ago
Ok, payment done. Sorry it took so long. Couldn't find my purse
Customer reply replied 8 months ago
I don't need an auto mechanic? How did I end up here?
Customer reply replied 8 months ago
I seem to be on the waiting list for an auto mechanic? I need an answer on my netflix app for tv???
Answered in 2 hours by:
9/12/2017
TV Technician: Richard, Technician replied 8 months ago
Richard
Richard, Technician
Category: TV
Satisfied Customers: 45,444
Experience: Avid TV Technician
Verified

Hi there and welcome

Can you look on the back of the TV and tell me the exact model you have?

Thank you

Ask Your Own TV Question
Customer reply replied 8 months ago
It is a JVC LT-48N675U
TV Technician: Richard, Technician replied 8 months ago

Thanks

There is no firmware upgrade for this TV, and Netflix should be workig out the box.

Can you sign out of Netflix, sign back in and tell me if it then works please

Ask Your Own TV Question
Customer reply replied 8 months ago
Tried that already - no effect
Customer reply replied 8 months ago
All the other programs that were pre-loaded works just fine
TV Technician: Richard, Technician replied 8 months ago

Can you tell me everything you have already tried so we do not repeat this please

Ask Your Own TV Question
Customer reply replied 8 months ago
Reset, unplug, up up down down
Customer reply replied 8 months ago
I can't see where to uninstall the program
TV Technician: Richard, Technician replied 8 months ago

What do you mean with Reset? Factory Reset of TV?

Ask Your Own TV Question
Customer reply replied 8 months ago
Someone said to enable extensions, but the three lines that are supposed to be top right is top left on the browser and doesn't work
Customer reply replied 8 months ago
Re-set as in hold the power button down for 30 seconds
TV Technician: Richard, Technician replied 8 months ago

Ok, I think I see the issue, you are trying to use Netflix via the web browser on the TV?

Ask Your Own TV Question
Customer reply replied 8 months ago
No, via the pre-installed app
TV Technician: Richard, Technician replied 8 months ago

you cannot uninstall it.

Go to Menu, then option, locate Factory Reset and do this

Once done, setup the TV again and tell me if it then works please

Ask Your Own TV Question
Customer reply replied 8 months ago
Ok, not very tech savvy, so this might take a while. On which program's menu do I do this?
TV Technician: Richard, Technician replied 8 months ago

Menu, then under option

Ask Your Own TV Question
Customer reply replied 8 months ago
You mean the menu button on the remote?
TV Technician: Richard, Technician replied 8 months ago

yes, to get to menu on the TV please

Ask Your Own TV Question
Customer reply replied 8 months ago
No menu button there
TV Technician: Richard, Technician replied 8 months ago

You will see it on the remote, it is the only way to get to the menu on the TV

Ask Your Own TV Question
Customer reply replied 8 months ago
I went to settings where there is a reset option. Shall I click on that?
TV Technician: Richard, Technician replied 8 months ago

yes

Ask Your Own TV Question
Customer reply replied 8 months ago
Backup and reset?
TV Technician: Richard, Technician replied 8 months ago

yes, then choose reset please

Ask Your Own TV Question
Customer reply replied 8 months ago
Ok, I've now erased everything
Customer reply replied 8 months ago
It's re-booting
TV Technician: Richard, Technician replied 8 months ago

great, now set up the TV as it steps you through and then try Netflix once complete

Ask Your Own TV Question
Customer reply replied 8 months ago
55357;�
TV Technician: Richard, Technician replied 8 months ago

Let me know the results

Ask Your Own TV Question
Customer reply replied 8 months ago
Nope, no luck
TV Technician: Richard, Technician replied 8 months ago

What is the make and model of your wifi router?

Ask Your Own TV Question
Customer reply replied 8 months ago
It's a Huwai (sp?) ssid:huawei-b315-53aa
Customer reply replied 8 months ago
The volume button works��
TV Technician: Richard, Technician replied 8 months ago

Is it running on a 3G / 4G network or to cable?

Ask Your Own TV Question
Customer reply replied 8 months ago
LTE
TV Technician: Richard, Technician replied 8 months ago

Ok, there lies the problem, your internet will be way to slow for the TV to use, when it goes to load the content, it does not freeze it just takes a very long time and is in effect not usable.

You need a proper cable connection if you wish to use the netflix services on the TV.

This is the cause of the problem

Ask Your Own TV Question
Customer reply replied 8 months ago
But youtube and showmax works just fine?
Customer reply replied 8 months ago
the app works just fine on my iphone using the same router?
TV Technician: Richard, Technician replied 8 months ago

yes, they use a lot less data, as does the App.

The TV's netflix app uses a substantial amount of data compared to this.

Ask Your Own TV Question
Customer reply replied 8 months ago
Doesn't make sense
TV Technician: Richard, Technician replied 8 months ago

ok

Ask Your Own TV Question
Was this answer helpful?
Ask Richard Your Own Question
Richard
Richard
Richard, Technician
Category: TV
Satisfied Customers: 45,444
45,444 Satisfied Customers
Experience: Avid TV Technician

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

2,950 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,429 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
We have a jvc tv that is just showing a black screen when we
We have a jvc tv that is just showing a black screen when we can get it to turn on at all. We have unplugged the set several times and sometimes it will turn on for a few seconds and then it turns its… read more
Edward
Edward
Retired /Self employed
High School or GED
5,933 satisfied customers
my jvc tv has no picture, but there is sound , when i power
my jvc tv has no picture, but there is sound , when i power it on the picture comes on about 1 sec and blanks out,,please help… read more
25 Year Electronic Tech
25 Year Electronic Tech
Associate Degree
894 satisfied customers
I forgot the parental control PIN for my JVC model number AV-27530
I forgot the parental control PIN for my JVC model number AV-27530 TV. How do I reset the parental controls without the PIN?… read more
Ridgerunnerras
Ridgerunnerras
Technical Support Engineer
Associate Degree
I have a 2007 JVC TV. WANT to mount on wall. What size
I have a 2007 JVC TV. WANT to mount on wall. What size screws do I use in back of TV............? … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
My JVC 40inch Hd color TV get no sound audio cable are
My JVC 40inch Hd color TV get no sound audio cable are hooked up right. Problem in Sound Effect section. Smart Sound is in off position. Try to turn to on position but remote won't move up or down or … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Our JVC flat screen just turned off during a movie and won't
Our JVC flat screen just turned off during a movie and won't turn back on. There's no red light to indicate it is off. The sound bar is plugged in same outlet and has power. No warning or mishaps befo… read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,673 satisfied customers
My screen on my tv is completely pink. Jvc 49c870(A) about
my screen on my tv is completely pink JA: What's the brand and model number of your TV? How old is it? Customer: jvc 49c870(A) about 4months JA: Does the TV menu work? Do you have the same problem on … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
I have a JVC tv. the eye does not work. Therefore, the
I have a JVC tv. the eye does not work. Therefore, the remote does not work with it. Can this be corrected? … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
Are you able to advise re a JVC lt 32 c3 65 - will it work
Hello, are you able to advise re a JVC lt 32 c3 65 - will it work with a chromebook to cast to the TV? … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Thanks for your help on my JVC DVD recorder problem. I feel
Thanks for your help on my JVC DVD recorder problem. I feel kind of stupid for not knowing/seeing the "output" button on the front of the unit. The owners manual doesn't say anything about it that I c… read more
Eldon
Eldon
BS
213 satisfied customers
HiJohn. I have an old jvc rx-9010 receiver no HDMI. JVC
I HAVE BOUGHT A SMART TV WITH ALL HDMI CONNECTIONS IS THERE A CONVERTOR I CAN USE TO CHANGE THE JVC TO A HDMI CONNECTION … read more
Eldon
Eldon
BS
213 satisfied customers
My JVC set turns on, the JVC logo pops up but fails to
My JVC set turns on, the JVC logo pops up but fails to switch to the HDMI input. I pull the plug and usually after 5 or 6 times pulling and replacing the plug it switches to the HDMI input. After a lo… read more
Jack
Jack
technician
factory trained engineer
2,163 satisfied customers
I am trying to hook up my xbox to an older JVC tv, but at best
I am trying to hook up my xbox to an older JVC tv, but at best I can only get a black and white picture. How do I fix this?… read more
James
James
Field Service Engineer
Vocational, Technical or Trade Scho
4 satisfied customers
My JVC tv has a large black box covering most of the screen.
My JVC tv has a large black box covering most of the screen. I cannot get rid of it. I think it is related to PIP, but don't know how to remove.… read more
dan the tv man
dan the tv man
In-Home Electronic Technician
High School or GED
210 satisfied customers
I have a JVC tv that does not come on. Power light blinks and
I have a JVC tv that does not come on. Power light blinks and clicks but no picture. Need to unplug poer cord to turn off.… read more
Livep9
Livep9
Correctional Officer
Vocational, Technical or Trade Scho
226 satisfied customers
my JVC flat screen JLC32BC3000 stopped working. Turns on with
my JVC flat screen JLC32BC3000 stopped working. Turns on with remote, will not turn off or tune channels or inputs with remote or side buttons, won't turn off with remote or buttons. Will only turn of… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,664 satisfied customers
Lamp program light keeps flashing in my JVC HD-70GC78
Lamp program light keeps flashing in my JVC HD-70GC78… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
I am trying to get netflix on my JVC tv and cant get it to
I am trying to get netflix on my JVC tv and can't get it to work?… read more
Carl L
Carl L
Owner/CEO
Vocational, Technical or Trade Scho
627 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x