Facing TV Problems? Ask a TV Technician.
Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.Initially, re-confirm and post back with the complete model number of the TV.
Still and to avoid asking you to do something you've already tried, can you please tell me what / any and all troubleshooting / specific steps you've already attempted.
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Appreciate the additional information.
Consider unplugging for an extended period of time and then plug back in but into a different outlet directly with no power strip.
The idea is to simulate a soft RESET and dissipate residual power.
And yes on the phone call soon as the system has cleared the "Status: ... failure"Can you please check on your end?...and contact Customer Service?