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Tv shut down on its own after about 5 minutes. Try to turn…

Customer Question
Tv shut down on...

Tv shut down on its own after about 5 minutes. Try to turn back on. Light on the front goes on but no picture.

Technician's Assistant: What's the model number of your TV? How old is it?

M420L 3 years old

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Inout source button inop. no menu

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

A few days

Submitted: 11 months ago.Category: TV
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Answered in 8 minutes by:
9/12/2017
TV Technician: Louie, Technician replied 11 months ago
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.
Initially, re-confirm and post back with the complete model number of the TV.

Still and to avoid asking you to do something you've already tried, can you please tell me what / any and all troubleshooting / specific steps you've already attempted.

This is an independent site and members of this online community provide information, repair tips, technical assistance as a form of paid Q & A service.

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Customer reply replied 11 months ago
only procedure i tried was to unplug tv, hold power button down for 10 seconds, then plug in and turn on. Model number M420SL
TV Technician: Louie, Technician replied 11 months ago

Appreciate the additional information.

Consider unplugging for an extended period of time and then plug back in but into a different outlet directly with no power strip.

The idea is to simulate a soft RESET and dissipate residual power.

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TV Technician: Louie, Technician replied 11 months ago

And yes on the phone call soon as the system has cleared the "Status: ... failure"
Can you please check on your end?
...and contact Customer Service?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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