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I have a samsung smart tv 7000. We are trying to connect our…

Customer Question
I have a samsung...

I have a samsung smart tv 7000. We are trying to connect our Bose system through our tv. At the moment it is going through our Foxtel pay tv unit. Where is the audio out

Technician's Assistant: What's the exact make and model of your television? And what have you tried as far as getting this connected goes?

UA55ES8000MXXY. We have had it for about 4 years. Bb

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

What do you mean the Tv menu. We do not watch Tv through the Tv as we have cable and the free tv goes through our foxtel.

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

We have always had the system up until now. But i am now having my music on my samsung edge 7 going through the tv, but the Bose are not going through the tv. We are just getting the TV SOUND system which is not the best.

Technician's Assistant: Anything else you want the Expert to know before I connect you?

No, i dont think so.

Submitted: 11 months ago.Category: TV
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Answered in 30 minutes by:
9/12/2017
TV Technician: Nathan, Installer replied 11 months ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 31,512
Experience: Custom home theater installer, authorized dealer top brands.
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Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

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TV Technician: Nathan, Installer replied 11 months ago

Can you tell me which model bose system you have so I can tell you how best to connect them together?

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Customer reply replied 11 months ago
I want to cancel this now. I do not want to pay $67 per month. Please cancel NOW.
Customer reply replied 11 months ago
CANCEL, CANCEL.
TV Technician: Nathan, Installer replied 11 months ago

You are not obligated to a monthly service, you may use this as a one time help for a single charge.

I can send a note to customer service to cancel the membership part for you, if you can please provide the details I requested, then I can give you a one time charge answer to your question.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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