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Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 25848
Experience:  Custom home theater installer, authorized dealer top brands.
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I have a vizio 5501- b2 that needs repair. it's about 2

Customer Question

hello. I have a vizio 5501- b2 that needs repair.
JA: Can you guesstimate how old your Vizio is? And just to clarify, what's the exact model?
Customer: it's about 2 years old. model #5501-B2.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: I have no picture in any mode. not even the vizio logo appears when you turn on the set.
JA: How long has this been an issue? What happened right before this popped up?
Customer: it's been down for 2 days. thought it might be a cable problem. cable guy says its a tv problem.
JA: Anything else you want the Expert to know before I connect you?
Customer: do you guys make house-call repairs?
Submitted: 1 month ago.
Category: TV
Expert:  Nathan replied 1 month ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

Expert:  Nathan replied 1 month ago.

Unfortunately, the issues you are experiencing are symptomatic of an internal hardware defect, meaning a faulty power supply or main/control board, though there are many possible failure points. This issue could be a manufacturing defect, but is also often caused by a power event (shock/surge, prolonged over/under voltage condition, etc).

This could also be the result of age related wear and tear; as a 2014 model tv, that type of failure wouldn’t be surprising for this brand. These are some of the lowest quality tvs on the market. They are built to meet a certain price point, not for quality or reliability. It is completely normal and expected to see them last just a year or two at best.

There is one step you can take here, both as a possible fix, as well as a diagnostic evaluation:
1) Unplug the power cord from the outlet

2) Wait at least 1 hour (60+ Minutes)

3) Press and hold the power button (on the set, not the remote) for 60 seconds
4) Keep holding power button while plugging back in, and for another 60 seconds after. When plugging back in, go directly to the wall outlet, bypassing any power strips or surge protectors.

If this reset process does not work, it would unfortunately confirm an internal hardware failure.

This is something that would require repairs to correct; if you're thinking about a do it yourself repair, you'll need to be comfortable and skilled with electronics repairs, which could include dismantling the set (removing the back panel of the tv), diagnostics testing with a multimeter, changing out boards as needed, and possibly desoldering/removing and soldering/replacing individual components.

If you’re considering repair at a local shop, you’ll find a typical repair to be around $300 for diagnostics, parts, and labor.

For a tv of this size/age however, replacement will make more sense. You can get a brand new LED tv with a fresh warranty, from a better quality brand, in the $500 range.

I can help you with finding parts, finding a repair shop, or recommending replacement options, if desired.

My apologies for the news,

Nathan