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I am trying to connect my Samsung model # 40UNH5201AT smart…

Customer Question
Hello. My name is*****...

Hello. My name is***** am trying to connect my Samsung model # 40UNH5201AT smart TV to my new Amazon Fire TV box. I currently have comcast cable and am trying to cut the cord. Where do I go in the setup process to connect?

Technician's Assistant: What's the exact make and model of your television? And what have you tried as far as getting this connected goes?

I have a Samsung model 40UN40H5201AT high definition TV with serial number 02ZV3CUG500240Y. I went i n to the network section and tried to connect to the Fire TV but was not able to.

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes, the TV menu works.

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

This is new because I am just starting the process of using fire TV instead of cable. Cable is still connected and working fine.

Technician's Assistant: Anything else you want the Expert to know before I connect you?

I am switching my interet connection from comcast cable to verizon.

Submitted: 11 months ago.Category: TV
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Answered in 4 minutes by:
9/12/2017
TV Technician: Dan, Broadcast Engineer replied 11 months ago
Dan
Dan, Broadcast Engineer
Category: TV
Satisfied Customers: 2,609
Experience: I am a member of The Society of Broadcast Engineers for a local CBS station
Verified

Hello and welcome to JustAnswer, I look forward to assisting you today. Can you tell me please how you have the FireTV connected to your TV?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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