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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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No signal through One Connect Mini, Checked all HDMI ports

Customer Question

No signal through One Connect Mini
JA: What's the exact make and model of your television? And what have you tried as far as getting this connected goes?
Customer: Checked all HDMI ports Checking on make and model#.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: yes and yes
JA: How long has this been an issue? What happened right before this popped up?
Customer: Started today.
JA: Anything else you want the Expert to know before I connect you?
Customer: No, I know it is a 65 inch 4k
Submitted: 1 month ago.
Category: TV
Expert:  Aric replied 1 month ago.

I'm reviewing your details and will reply shortly.

Expert:  Aric replied 1 month ago.

What's the model number off of the back of the Samsung and how long have you owned the set for? Also, is the One Connect box a new addition to the TV?

Customer: replied 1 month ago.
three years old 65 inch the one connect box came with it it is the only way to hook it up.
Expert:  Aric replied 1 month ago.

How about the model number off the back of the set please? Also, what source(s) have you tired connecting to the One Connect- more than one, still the same results?