Our Samsung TV has a blank blue screen with no voice. It happened last night, fixed it after resetting cable box. Same thing is happening now, but nothing seems to work.
JA: What is the exact make and model of your tv? And how long has this been an issue?
Customer: Bear with me while my husband looks it up.....last night was the first time for this.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: no, nothing works. When we turn it on a flashing microphone comes on briefly then nothing. It's only the big TV
JA: How long has this been an issue? What happened right before this popped up?
Customer: It's been an issue for about 10 minutes now, When we turn tv on, the Smart TV
logo appears, then screen turns blue with HDM1 header and the briefly flashing microphone. Samsung UN55F7100, 55 inch 1080p240hz3d ultra slim smart LED tv
JA: Anything else you want the Expert to know before I connect you?
Customer: That's all we got.