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We sound goes off for a while, un48j520daf, I only have one…

Customer Question
We sound goes off...

We sound goes off for a while

Technician's Assistant: What's the model number of your TV? How old is it?

Un48j520daf

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

I only have one source. the menu works

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

2 weeks. nothing happened

Submitted: 11 months ago.Category: TV
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Answered in 7 minutes by:
9/11/2017
TV Technician: Shahid, Technician replied 11 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,489
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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TV Technician: Shahid, Technician replied 11 months ago

What is the video source hooked into TV?

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Customer reply replied 11 months ago
i'm waiting
TV Technician: Shahid, Technician replied 11 months ago

What is the video source hooked into TV?

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Customer reply replied 11 months ago
comcast
Customer reply replied 11 months ago
the comcast guy is here and he says it's a sumsung problem
TV Technician: Shahid, Technician replied 11 months ago

OK - Have you tried to disconnect TV and cable box power cords from power outlet for 10 minutes to reset, replug back in, let cable box reboot that may take several minutes and check?
If not yet, please try it now and reply back with the result

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Customer reply replied 11 months ago
it's all been done
Customer reply replied 11 months ago
somehow you're supposed to be able to get into my tv and fix it remotely according to the cable guy
TV Technician: Shahid, Technician replied 11 months ago

OK then next option is to verify the TV with another video source such as DVD/ Bluray player.

OR verify the cable box on another available TV. Can you please try any option to proceed?

I'm afraid there is no way to connect to your TV remotely to fix it.

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Customer reply replied 11 months ago
this feels like a scam. please don't charge my credit card at all. I will stop payment.
TV Technician: Shahid, Technician replied 11 months ago

This is not scam, contact customer service for any billing issue at following link.

http://ww2.justanswer.com/help

Thanks

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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