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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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We sound goes off for a while, un48j520daf, I only have one

Customer Question

we sound goes off for a while
JA: What's the model number of your TV? How old is it?
Customer: un48j520daf
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: I only have one source. the menu works
JA: How long has this been an issue? What happened right before this popped up?
Customer: 2 weeks. nothing happened
JA: Anything else you want the TV Expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: TV
Expert:  Shahid replied 1 month ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 1 month ago.

What is the video source hooked into TV?

Customer: replied 1 month ago.
i'm waiting
Expert:  Shahid replied 1 month ago.

What is the video source hooked into TV?

Customer: replied 1 month ago.
comcast
Customer: replied 1 month ago.
the comcast guy is here and he says it's a sumsung problem
Expert:  Shahid replied 1 month ago.

OK - Have you tried to disconnect TV and cable box power cords from power outlet for 10 minutes to reset, replug back in, let cable box reboot that may take several minutes and check?
If not yet, please try it now and reply back with the result

Customer: replied 1 month ago.
it's all been done
Customer: replied 1 month ago.
somehow you're supposed to be able to get into my tv and fix it remotely according to the cable guy
Expert:  Shahid replied 1 month ago.

OK then next option is to verify the TV with another video source such as DVD/ Bluray player.

OR verify the cable box on another available TV. Can you please try any option to proceed?

I'm afraid there is no way to connect to your TV remotely to fix it.

Customer: replied 1 month ago.
this feels like a scam. please don't charge my credit card at all. I will stop payment.
Expert:  Shahid replied 1 month ago.

This is not scam, contact customer service for any billing issue at following link.

http://ww2.justanswer.com/help

Thanks