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Shahid, Technician
Category: TV
Satisfied Customers: 11479
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
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My tv won't show picture through Cale or bluray but it will

Customer Question

My tv won't show picture through Cale or bluray but it will show my apple tv
JA: What's the make and model of your tv? Have you had any issues with the picture before?
Customer: UN78KS9500F and no it worked fine through my denon receiver for about six months . Then I couldn't get picture at all on anything . So I direct connected the HDMI to each device I have and could only get Apple TV to show
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Yes tv menu works . Yes
JA: How long has this been an issue? What happened right before this popped up?
Customer: It's been out a week and a half or maybe two weeks . Nothing really just shut it down to go to bed and in the morning it wouldn't show picture
JA: Anything else you want the TV Expert to know before I connect you?
Customer: No I think we covered it
Submitted: 1 month ago.
Category: TV
Expert:  Shahid replied 1 month ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 1 month ago.

- Are you able to select those HDMI inputs where the bluray and cable box are hooked in, on TV source screen?

Customer: replied 1 month ago.
Cable box shows a solid blue screen , bluray shows a solid black screen and Apple TV works fine . Then when I connect my denon receiver I get nothing at all
Expert:  Shahid replied 1 month ago.

OK, I would suggest to unplug all things power cords from power outlet for 10 minutes to get them reset, replug back in and reply back with the result.

Customer: replied 1 month ago.
Left everything unplugged for a hour and ran a errand . Came home plugged everything in and got the same result . Also tried swapping out the one connect box and cable with the one that works in my bedroom and that didn't work either
Expert:  Shahid replied 1 month ago.

This is odd, let me check related manual and get back with you after an hour.