I have 2 panasonic vierra plasma tv
's. One powers on but does not display anything. The most that I can do with it is hold down the power button and it will power off but turns right back on. The other won't even turn on. Can you help diagnose the problem?
JA: What's the make and model of your tv, and has turning it on been a problem in the past?
Customer: This is a new issue for me. Never a problem before.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Same problem with everything. Tv turns on but no sound and a black screen.
JA: How long has this been an issue? What happened right before this popped up?
Customer: With one tv, I was playing PS4 and the tv just cut off and I was unable to get it to work again. The other experienced the black screen shortly after a storm with heavy lightning.
JA: Anything else you want the Expert to know before I connect you?
Customer: That's all so far...unless you can answer questions about a bluray player lol.