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Have sound no pic. about 7 years 55 flat screen with 3d,

Customer Question
Have sound no pic. ...

Have sound no pic.

Technician's Assistant: What's the model number of your TV? How old is it?

About 7 years 55 flat screen with 3d

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

With no pic.I cant tell if menu works / yes

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Just watching a show one hour ago screen went dark but sound stayed on

Submitted: 11 months ago.Category: TV
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Answered in 5 minutes by:
9/11/2017
TV Technician: Aric, Technician replied 11 months ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,776
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

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TV Technician: Aric, Technician replied 11 months ago

What is the model number off of the back of the TV please?

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TV Technician: Aric, Technician replied 11 months ago

Please view my reply and send one back to proceed.

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