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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My tv is stuck on channel 286 and cant shut tv off, Toshiba

Customer Question

my tv is stuck on channel 286 and cant shut tv off
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: Toshiba about 5yrs old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: 12hrs . did a reboot , but no help
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: I have the new system
Submitted: 1 month ago.
Category: TV
Expert:  Shahid replied 1 month ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 1 month ago.

1- Could you please get me the complete model number written on back cover or side panel of TV?
2- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?