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No picture on TV Receiver says "Decoder off" New Sony. We…

Customer Question
No picture on TV...

No picture on TV Receiver says "Decoder off"

Technician's Assistant: What kind of computer do you have?

New Sony

Technician's Assistant: Have you installed any updates recently?

Yes, we spent two days getting Amazon onto my TV They used a Codetgo hook up Amazon on computer to my TV

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

My husband is almost blind and may have pushed a wrong button trying to put the TV on.

Submitted: 11 months ago.Category: TV
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Answered in 1 minute by:
9/11/2017
TV Technician: Jack, Technician replied 11 months ago
Jack
Jack, Technician
Category: TV
Satisfied Customers: 11,343
Experience: 40 years experience as audio,video repair and installation tech
Verified

Hello
My name is ***** ***** I'll be helping you with this.
A few questions coming up and please note that there may be delays between replies if i have to gather various info .
Also ,If you seem to lose me during the chat then refresh your browser (F5 key) and /or scroll down to the last written line at the bottom , that window seem to get stuck at times .
Please send me a hello so i know you can see my reply ?

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TV Technician: Jack, Technician replied 11 months ago

You mean that everything was working correct but now you lost the cable tv ?

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Customer reply replied 11 months ago
I am not sure that we used the TV after the Amazon hookup
TV Technician: Jack, Technician replied 11 months ago

Did you watch anything beside amazon lately ?

You must have a cable or satellite box and a cable company remote perhaps ?

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