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It has channels that have no sound, some are in spanish

Customer Question
It has channels that...

It has channels that have no sound, some are in spanish although my setting is in English and some channels are like for the blind where a voice describes the scene

Technician's Assistant: What's the exact make and model of your television? And how long has this been happening with the channels?

The model # GV476L FHDTV10A and make is 47inch Vizio serial #LPHAEAH2176022

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Ive gone through the menu and it seems to work. I can put it on to watch a movie and that works.

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

It just started this weekend and nothing seemed to be wrong before this

Technician's Assistant: Anything else you want the Expert to know before I connect you?

I called my cable company and he said it had to be something in the settings but I can't seem to find where to fix it

Submitted: 9 months ago.Category: TV
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Answered in 1 minute by:
9/11/2017
TV Technician: Shahid, Technician replied 9 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,136
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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TV Technician: Shahid, Technician replied 9 months ago

- How do you receive channels on this TV?

via antenna or cable box?

Do you use cable remote to change channels?

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Customer reply replied 9 months ago
cable from outside the house not the box and I use cable remote to change channels
Customer reply replied 9 months ago
no, typing is fine
TV Technician: Shahid, Technician replied 9 months ago

This is confusing, if you use cable remote to change channels then there would be a cable box as well because cable remote works only with cable box for channel change. Please find the cable box hooked to TV and perform following test..

- Have you tried to disconnect TV and cable box power cords from power outlet for 10 minutes to reset, replug back in, let cable box reboot that may take several minutes and check?
If not yet, please try it now and reply back with the result

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TV Technician: Shahid, Technician replied 9 months ago

NOTE: Phone call or any other offer is automated and not sent by me. Feel free to ignore it if you prefer to troubleshoot the problem here in text chat.

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Customer reply replied 9 months ago
I have unhooked the cable from the back of the TV. Will let you know if anything changes when i hook it back up.
TV Technician: Shahid, Technician replied 9 months ago

Can you tell me where on TV that cable was plugged in?

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Customer reply replied 9 months ago
Our cable box is on our TV downstairs and this is on the TV upstairs that you just screw the cable into the back of the TV. It doesn't work through the cable box on the TV.
Customer reply replied 9 months ago
It is plugged into the DTV/TV
TV Technician: Shahid, Technician replied 9 months ago

OK, then how do you use cable remote on this TV while cable box is placed downstairs?
I guess you would be using the remote that came with this TV to change channels, correct?
Also, can you please get me the complete model number off of TV? GV476L FHDTV10A seems invalid number.

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Customer reply replied 9 months ago
GV47L FHDTV10A I do use the remote that came with the tv
TV Technician: Shahid, Technician replied 9 months ago

OK, working on it, give me couple of minutes please

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Customer reply replied 9 months ago
ok
TV Technician: Shahid, Technician replied 9 months ago

Please reset the TV and run channel setup again that might work to fix the problem.

Press Menu and go to Setup (gear icon) and select Reset All Settings option to reset the TV.

Now go to Tuner setup option (next icon) on menu and set Tuner mode to Cable.

Now go to Auto Search option located under the tuner mode option, run Auto Search so TV can scan all available channels over cable and let it finish the process. Now close the menu screen.

Now check the channels and reply back with the result.

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Customer reply replied 9 months ago
Ok did all that and nothing has changed
Customer reply replied 9 months ago
is anyone still there
TV Technician: Shahid, Technician replied 9 months ago

Sorry to hear that, let me repost this question for other experts to assist you further

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TV Technician: hongkongpom, Cable TV Installer replied 9 months ago
hongkongpom
hongkongpom, Cable TV Installer
Category: TV
Satisfied Customers: 1,405
Experience: State Of Hawaii Certified Cable TV installer
Verified

Hello I need to get things clear in my mind about how your upstairs TV is connected. If you go to the cable box downstairs & unplug it from the electrical plug do you lose the TV picture upstairs & downstairs please?

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