Facing TV Problems? Ask a TV Technician.
Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.
- How do you receive channels on this TV?
via antenna or cable box?
Do you use cable remote to change channels?
This is confusing, if you use cable remote to change channels then there would be a cable box as well because cable remote works only with cable box for channel change. Please find the cable box hooked to TV and perform following test..
- Have you tried to disconnect TV and cable box power cords from power outlet for 10 minutes to reset, replug back in, let cable box reboot that may take several minutes and check?If not yet, please try it now and reply back with the result
NOTE: Phone call or any other offer is automated and not sent by me. Feel free to ignore it if you prefer to troubleshoot the problem here in text chat.
Can you tell me where on TV that cable was plugged in?
OK, then how do you use cable remote on this TV while cable box is placed downstairs?I guess you would be using the remote that came with this TV to change channels, correct?Also, can you please get me the complete model number off of TV? GV476L FHDTV10A seems invalid number.
OK, working on it, give me couple of minutes please
Please reset the TV and run channel setup again that might work to fix the problem.
Press Menu and go to Setup (gear icon) and select Reset All Settings option to reset the TV.
Now go to Tuner setup option (next icon) on menu and set Tuner mode to Cable.
Now go to Auto Search option located under the tuner mode option, run Auto Search so TV can scan all available channels over cable and let it finish the process. Now close the menu screen.
Now check the channels and reply back with the result.
Sorry to hear that, let me repost this question for other experts to assist you further
Hello I need to get things clear in my mind about how your upstairs TV is connected. If you go to the cable box downstairs & unplug it from the electrical plug do you lose the TV picture upstairs & downstairs please?