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My t.v. set will not change channels with remote or on the…

Customer Question
My t.v. set will...

My t.v. set will not change channels with remote or on the set itself

Technician's Assistant: What's the exact make and model of your television? And how long has this been happening with the channels?

A 55" viera 9 year old since yesterday

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Since yesterday changed batts, but not too much else

Submitted: 11 months ago.Category: TV
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Answered in 5 minutes by:
9/11/2017
TV Technician: Mike G., Technician replied 11 months ago
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 8,599
Experience: 10 Years Audio Video Repair & Setup
Verified

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....
Are you available to chat with me right now?

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TV Technician: Mike G., Technician replied 11 months ago

Are you getting channels from:

-antenna

-cable / cable box

-satellite

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Customer reply replied 11 months ago
satellite
TV Technician: Mike G., Technician replied 11 months ago

So there is a satellite box that you control with a satellite company remote?

What is on the tv screen right now?

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Customer reply replied 11 months ago
Weather
TV Technician: Mike G., Technician replied 11 months ago

Appears site sent you a phone call offer. I did not send the offer.
I am not available by phone, but we can continue our chat.....

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TV Technician: Mike G., Technician replied 11 months ago

Reboot the satellite box:

-leave the tv ON.

-locate the POWER cord for the satellite box and unplug it from the wall

-count to 5 and plug it back in

-watch the tv screen as the box boots up

-reply back here and tell me what happens

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Customer reply replied 11 months ago
still the same as before
TV Technician: Shahid, Technician replied 11 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,478
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hello, I'm Shahid. Sorry to hear that you're having trouble with this but I'll do my best to help.
- Could you please get me the complete model number written on back cover or side panel of TV?

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Customer reply replied 11 months ago
P50g25
TV Technician: Shahid, Technician replied 11 months ago

OK - What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?

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