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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Tv won't connect to wireless internet, Where's make on tv so

Customer Question

Tv won't connect to wireless internet
JA: What's the exact make and model of your television? And what have you tried as far as getting this connected goes?
Customer: Where's make on tv so I can give u that info
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Model#m550vse
JA: How long has this been an issue? What happened right before this popped up?
Customer: Got Netflix n tv won't connect to wireless
JA: Anything else you want the Expert to know before I connect you?
Customer: Know wireless works cuz other tv's in house work.talked to Netflix they say tv not connected to wireless
Submitted: 1 month ago.
Category: TV
Expert:  Richard replied 1 month ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV (so unplug it from the power socket).

Then on the actual TV, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please