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My picture is squeezed in & I can not get it to expand to…

Customer Question
My picture is...

My picture is squeezed in & I can not get it to expand to full screen also the resolution stays on 480p and I cannot change it to 1080?

Technician's Assistant: What's the model number of your TV? How old is it?

Where do I find that info?

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes tv menu works

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I touched my tv remort with my arm and the screen chaned

Technician's Assistant: Anything else you want the Expert to know before I connect you?

Those are my two problems

Submitted: 11 months ago.Category: TV
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Answered in 5 minutes by:
9/11/2017
TV Technician: Mike G., Technician replied 11 months ago
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 8,626
Experience: 10 Years Audio Video Repair & Setup
Verified

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....
Are you available to chat with me right now?

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TV Technician: Mike G., Technician replied 11 months ago

Are you watching cable or satellite? Who is your cable/satellite provider?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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