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My TV will not stay on live TV but switches to chromecast by…

Customer Question
My TV will not...

My TV will not stay on live TV but switches to chromecast by itself

Technician's Assistant: What's the model number of your TV? How old is it?

Series 600 about a year old

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Just tv

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

About a week ago (we don't watch regular TV much) it just goes from TV to black screen then chromecast

Technician's Assistant: Anything else you want the Expert to know before I connect you?

That's it

Submitted: 9 months ago.Category: TV
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Answered in 1 minute by:
9/10/2017
TV Technician: Aric, Technician replied 9 months ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,267
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

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TV Technician: Aric, Technician replied 9 months ago

Can you please get me the full model number off of the sticker on the back of the 600 Series TV?

Also, are you just over a year, just under a year, or right at a year to the date from purchase?

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TV Technician: Aric, Technician replied 9 months ago

Do you need assistance with the question you posted?

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