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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My tv has no picture saying no channels in master lis

Customer Question

my tv has no picture saying no channels in master lis
Submitted: 1 month ago.
Category: TV
Expert:  Mike G. replied 1 month ago.

Hello, I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....
Are you available to chat with me right now?

Expert:  Mike G. replied 1 month ago.

How do you get your channels?

-antenna

-cable / cable box

-satellite box

Customer: replied 1 month ago.
cable
Expert:  Mike G. replied 1 month ago.

With a cable box/dvr?

Expert:  Mike G. replied 1 month ago.

Appears site sent you a phone call offer. I did not send the offer.
I am not available by phone, but we can continue our chat.....

Expert:  Mike G. replied 1 month ago.

Is there a cable box/dvr?

Customer: replied 1 month ago.
no dvr regular no hd
Customer: replied 1 month ago.
I put the TV on all it says is no channels in master list
Expert:  Mike G. replied 1 month ago.

Is there a cable box that you control with a cable company provided remote (changing channels/guide)?

Customer: replied 1 month ago.
correct no it is not
Customer: replied 1 month ago.
no guide
Expert:  Mike G. replied 1 month ago.

What? You're replies are not clear... Is there a cable box or not?

Customer: replied 1 month ago.
but I romote to tv
Customer: replied 1 month ago.
cable box
Customer: replied 1 month ago.
cable box
Expert:  Mike G. replied 1 month ago.

What PORT on the back of the tv is the cable box connected to?

-ant/cable (RF Coax)

-hdmi

-AV

-Component

Customer: replied 1 month ago.
there only one not using HD
Customer: replied 1 month ago.
any cable no other wires
Expert:  Mike G. replied 1 month ago.

Please look at the ports on the back of the tv. All the ports have a name/label. What port is the box connected to? What does the label on the tv say next to the port?

Customer: replied 1 month ago.
start up wizard doesn't work
Expert:  Mike G. replied 1 month ago.

Huh? Please look at the ports on the back of the tv. All the ports have a name/label. What port is the box connected to? What does the label on the tv say next to the port?

Customer: replied 1 month ago.
antenna
Expert:  Mike G. replied 1 month ago.

Do you normally change channels with a cable company provided remote?

Customer: replied 1 month ago.
no other wires just hooked up to cable box
Customer: replied 1 month ago.
old remote that is cable one
Expert:  Mike G. replied 1 month ago.

Leave the tv On. Reboot the cable box- unplug it's POWER cord, count to 10, plug it back in, press power button on the box.

Customer: replied 1 month ago.
antenna what should do
Expert:  Mike G. replied 1 month ago.

First step---

Leave the tv On. Reboot the cable box- unplug it's POWER cord, count to 10, plug it back in, press power button on the box to get it On.

Customer: replied 1 month ago.
tv was fine didn't you it for a week then I get home won't work
Customer: replied 1 month ago.
it connect to rf antenna
Customer: replied 1 month ago.
I normally change with the cable remote
Expert:  Mike G. replied 1 month ago.

Are you getting my replies. You don't seem to be following my instructions. So I will try one more time...

Expert:  Mike G. replied 1 month ago.
First step---Leave the tv On. Reboot the cable box- unplug it's POWER cord, count to 10, plug it back in, press power button on the box to get it On.
Customer: replied 1 month ago.
there nothing else just portals they next
audio but never had trouble before
Customer: replied 1 month ago.
can input have anything to do with it
Expert:  Mike G. replied 1 month ago.

Sorry but you are just not reading my replies and responding accordingly... good luck

Expert:  Nathan replied 1 month ago.

Do you still need help with this Eleanor?