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My tv has no picture saying no channels in master lis

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my tv has no picture saying no channels in master lis
Submitted: 11 months ago.Category: TV
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Answered in 5 minutes by:
9/10/2017
TV Technician: Mike G., Technician replied 11 months ago
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 8,597
Experience: 10 Years Audio Video Repair & Setup
Verified

Hello, I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....
Are you available to chat with me right now?

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TV Technician: Mike G., Technician replied 11 months ago

How do you get your channels?

-antenna

-cable / cable box

-satellite box

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Customer reply replied 11 months ago
cable
TV Technician: Mike G., Technician replied 11 months ago

With a cable box/dvr?

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TV Technician: Mike G., Technician replied 11 months ago

Appears site sent you a phone call offer. I did not send the offer.
I am not available by phone, but we can continue our chat.....

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TV Technician: Mike G., Technician replied 11 months ago

Is there a cable box/dvr?

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Customer reply replied 11 months ago
no dvr regular no hd
Customer reply replied 11 months ago
I put the TV on all it says is no channels in master list
TV Technician: Mike G., Technician replied 11 months ago

Is there a cable box that you control with a cable company provided remote (changing channels/guide)?

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Customer reply replied 11 months ago
correct no it is not
Customer reply replied 11 months ago
no guide
TV Technician: Mike G., Technician replied 11 months ago

What? You're replies are not clear... Is there a cable box or not?

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Customer reply replied 11 months ago
but I romote to tv
Customer reply replied 11 months ago
cable box
Customer reply replied 11 months ago
cable box
TV Technician: Mike G., Technician replied 11 months ago

What PORT on the back of the tv is the cable box connected to?

-ant/cable (RF Coax)

-hdmi

-AV

-Component

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Customer reply replied 11 months ago
there only one not using HD
Customer reply replied 11 months ago
any cable no other wires
TV Technician: Mike G., Technician replied 11 months ago

Please look at the ports on the back of the tv. All the ports have a name/label. What port is the box connected to? What does the label on the tv say next to the port?

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Customer reply replied 11 months ago
start up wizard doesn't work
TV Technician: Mike G., Technician replied 11 months ago

Huh? Please look at the ports on the back of the tv. All the ports have a name/label. What port is the box connected to? What does the label on the tv say next to the port?

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Customer reply replied 11 months ago
antenna
TV Technician: Mike G., Technician replied 11 months ago

Do you normally change channels with a cable company provided remote?

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Customer reply replied 11 months ago
no other wires just hooked up to cable box
Customer reply replied 11 months ago
old remote that is cable one
TV Technician: Mike G., Technician replied 11 months ago

Leave the tv On. Reboot the cable box- unplug it's POWER cord, count to 10, plug it back in, press power button on the box.

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Customer reply replied 11 months ago
antenna what should do
TV Technician: Mike G., Technician replied 11 months ago

First step---

Leave the tv On. Reboot the cable box- unplug it's POWER cord, count to 10, plug it back in, press power button on the box to get it On.

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Customer reply replied 11 months ago
tv was fine didn't you it for a week then I get home won't work
Customer reply replied 11 months ago
it connect to rf antenna
Customer reply replied 11 months ago
I normally change with the cable remote
TV Technician: Mike G., Technician replied 11 months ago

Are you getting my replies. You don't seem to be following my instructions. So I will try one more time...

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TV Technician: Mike G., Technician replied 11 months ago
First step---Leave the tv On. Reboot the cable box- unplug it's POWER cord, count to 10, plug it back in, press power button on the box to get it On.
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Customer reply replied 11 months ago
there nothing else just portals they next
audio but never had trouble before
Customer reply replied 11 months ago
can input have anything to do with it
TV Technician: Mike G., Technician replied 11 months ago

Sorry but you are just not reading my replies and responding accordingly... good luck

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TV Technician: Nathan, Installer replied 11 months ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 31,357
Experience: Custom home theater installer, authorized dealer top brands.
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