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I have a SONY TV serial numberXBR-55X850B that i bought

Customer Question
I have a SONY...

I have a SONY TV serial numberXBR-55X850B that i bought several years ago. the remote control no longer works ; to turn off and on; obtain internet connections like netflix or youyube. is there a reset button?

Technician's Assistant: What's the make/model of your device? How old is it?

Two yearsold ;sony unknown model.

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Just started this pm.just turned set off . i can turn the tv on with my cable remote.

Submitted: 11 months ago.Category: TV
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Answered in 3 minutes by:
9/10/2017
TV Technician: Mike G., Technician replied 11 months ago
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 8,597
Experience: 10 Years Audio Video Repair & Setup
Verified

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....
Are you available to chat with me right now?

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TV Technician: Mike G., Technician replied 11 months ago

Is the tv currently on? has picture? has sound?

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Customer reply replied 11 months ago
does this tv have a reset button?
TV Technician: Mike G., Technician replied 11 months ago

We are getting to all that, but first I need more information... Is the tv currently on? has picture? has sound?

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Customer reply replied 11 months ago
Never mind I'll ask the dealer.
TV Technician: Mike G., Technician replied 11 months ago

good day

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Customer reply replied 11 months ago
the dealer solved my problem without charge.
TV Technician: Mike G., Technician replied 11 months ago

.

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Customer reply replied 11 months ago
See yesterday's response. No help needed
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