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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have a SONY TV serial numberXBR-55X850B that i bought

Customer Question

i have a SONY TV serial numberXBR-55X850B that i bought several years ago. the remote control no longer works ; to turn off and on; obtain internet connections like netflix or youyube. is there a reset button?
JA: What's the make/model of your device? How old is it?
Customer: two yearsold ;sony unknown model.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: just started this pm.just turned set off . i can turn the tv on with my cable remote.
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: TV
Expert:  Mike G. replied 1 month ago.

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....
Are you available to chat with me right now?

Expert:  Mike G. replied 1 month ago.

Is the tv currently on? has picture? has sound?

Customer: replied 1 month ago.
does this tv have a reset button?
Expert:  Mike G. replied 1 month ago.

We are getting to all that, but first I need more information... Is the tv currently on? has picture? has sound?

Customer: replied 1 month ago.
Never mind I'll ask the dealer.
Expert:  Mike G. replied 1 month ago.

good day

Customer: replied 1 month ago.
the dealer solved my problem without charge.
Expert:  Mike G. replied 1 month ago.

.

Customer: replied 1 month ago.
See yesterday's response. No help needed