Facing TV Problems? Ask a TV Technician.
Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems.... Are you available to chat with me right now?
Do you currently have access to the tv?
Please try this:-unplug the tv POWER cord from the wall outlet.-wait 3 full minutes then plug in the tv power cord and turn on.
-check if the remote works.
REPLY back here and tell me what happens.
Meaning, the tv won't turn on (using the button on the tv itself)?
Meaning, the tv comes on but the remote still doesn't work?
This could be a remote that requires "pairing":-get the remote close to the tv (12 inches)-press RETURN and GUIDE at the same time-hold those buttons for 3 seconds-release the buttons, keep remote close to tv-watch the lower left corner of the screen to see if pairing worked
Sorry then can't help you. All the best.
Hello, I'm Shahid. Sorry to hear that you're having trouble with this but I'll do my best to help.
Do you see Return and Play/Pause buttons on Samsung TV remote?