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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Got this tv 4 months ago have direct tv hood to it high def

Customer Question

got this tv 4 months ago have direct tv hood to it high def was working great without any warning no sound and remote will not work ,it will turn it on but that it . ***@******.***
JA: What's the model number of your TV? How old is it?
Customer: D43nE1
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: NOTHING 3-4 MON OLD
JA: How long has this been an issue? What happened right before this popped up?
Customer: WAS WORKING GREAT FOR 3MONS ITS BEEN DOWN 2-3WKS JUST WENT BLACK
JA: Anything else you want the Expert to know before I connect you?
Customer: NO THATS IT I LIKE THE TV AND THE BRAND JUST REAL UNHAPPY ABOT THIS
Submitted: 1 month ago.
Category: TV
Expert:  Aric replied 1 month ago.

I'm reviewing your details and will reply shortly.

Expert:  Aric replied 1 month ago.

I understand on the sound part. However, can you tell me if it's the original Vizio remote, or the DirecTv remote that's not working please?

Expert:  Aric replied 1 month ago.

In other words- the TV turns on and is it stuck on one channel with no sound? Please elaborate so I can help you.

Expert:  Aric replied 1 month ago.

Hello?

Customer: replied 1 month ago.
the tv remote I order a new remote still nothing
Expert:  Shahid replied 1 month ago.

Hello, I'm Shahid. Sorry to hear that you're having trouble with this but I'll do my best to help. I need more info to troubleshoot the problem.

- Does TV still show picture when turn On power?

- Can you operate the TV with control button on it?