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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have a 40 inch Vizio and sometime it go to a black screen

Customer Question

I have a 40 inch Vizio and sometime it go to a black screen it still has sound but no picture
JA: What's the model number of your TV? How old is it?
Customer: It is about three years old I can not get the model number its on the wall
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: No and I have a older vizo
JA: How long has this been an issue? What happened right before this popped up?
Customer: Nothing about three days
JA: Anything else you want the Expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: TV
Expert:  Jack replied 1 month ago.

My name is ***** ***** I'll be helping you with this.
A few questions coming up and please note that there may be delays between replies if i have to gather various info .
Also ,If you seem to lose me during the chat then refresh your browser (F5 key) and /or scroll down to the last written line at the bottom , that window seem to get stuck at times .
Please send me a hello so i know you can see my reply ?

Customer: replied 1 month ago.
Customer: replied 1 month ago.
You people a rip off I would like my 5.00 dollars back if not I will contact the card company
Expert:  Jack replied 1 month ago.


What is the brand name of this tv , vizio , samsung etc. ?

Expert:  Jack replied 1 month ago.

Sorry but I am not privy to any of the money matters or subscription or trials etc. etc. not an employee here but an independent tech.

Please use this link or phone number for these questions; 1.***-***-****

Customer: replied 1 month ago.
No I just want to cancel this chat and refund me my $5.00 dollars