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It shuts off and will not come back on unless I unplug it…

Customer Question
It shuts off and...

It shuts off and will not come back on unless I unplug it from the wall and plug it back in

Technician's Assistant: What's the model number of your TV? How old is it?

Ithold on let me get the model

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

It is a samsung model un65ks9500f

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

A few months

Technician's Assistant: Anything else you want the Expert to know before I connect you?

Does this cost money

Submitted: 11 months ago.Category: TV
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Answered in 3 minutes by:
9/10/2017
TV Technician: Jack, Technician replied 11 months ago
Jack
Jack, Technician
Category: TV
Satisfied Customers: 11,343
Experience: 40 years experience as audio,video repair and installation tech
Verified

Hello
My name is ***** ***** I'll be helping you with this.
A few questions coming up and please note that there may be delays between replies if i have to gather various info .
Also ,If you seem to lose me during the chat then refresh your browser (F5 key) and /or scroll down to the last written line at the bottom , that window seem to get stuck at times .
Please send me a hello so i know you can see my reply ?

How often does this happen during the day approx. and is this random or gets worse/better as the tv warms up ?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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