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Ask Louie Your Own Question
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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It shuts off and will not come back on unless I unplug it

Customer Question

It shuts off and will not come back on unless I unplug it from the wall and plug it back in
JA: What's the model number of your TV? How old is it?
Customer: ithold on let me get the model
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: It is a samsung model un65ks9500f
JA: How long has this been an issue? What happened right before this popped up?
Customer: a few months
JA: Anything else you want the Expert to know before I connect you?
Customer: does this cost money
Submitted: 1 month ago.
Category: TV
Expert:  Jack replied 1 month ago.

Hello
My name is ***** ***** I'll be helping you with this.
A few questions coming up and please note that there may be delays between replies if i have to gather various info .
Also ,If you seem to lose me during the chat then refresh your browser (F5 key) and /or scroll down to the last written line at the bottom , that window seem to get stuck at times .
Please send me a hello so i know you can see my reply ?

How often does this happen during the day approx. and is this random or gets worse/better as the tv warms up ?