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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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No media device" is on the screen, where is the model number

Customer Question

quot;no media device" is on the screen
JA: What's the model number of your TV? How old is it?
Customer: where is the model number located. a few months old
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: yes, the tv menu works
JA: How long has this been an issue? What happened right before this popped up?
Customer: i don't watch much tv, so i don't know when it happened. it worked on wednesday, and then ithat message was on the screen on friday
JA: Anything else you want the Expert to know before I connect you?
Customer: i guess not
Submitted: 1 month ago.
Category: TV
Expert:  Anthony_Infotech replied 1 month ago.

Hello
Welcome
I am sorry you are having trouble here,I am presently reviewing your question be with you very soon.

Anthony

Expert:  Anthony_Infotech replied 1 month ago.

Please re-boot the TV and any satellite or cable box you may be using by disconnecting both from wall-power wait 5 mins then re-plug back in again,let me know if there is any change please

Anthony

Customer: replied 1 month ago.
I did what u said. Still says no media device
Customer: replied 1 month ago.
No need to call
Expert:  Anthony_Infotech replied 1 month ago.

Messages for phone calls sent by the site not me, OK do you use a satellite or cable box?if so how is it connected to the TV ?hdmi or rca leads?

Customer: replied 1 month ago.
Cable box. I think hdmi
Expert:  Anthony_Infotech replied 1 month ago.

The TV is not receiving a signal from the box hence the message so right now the box is suspect,you have rebooted it so that usually bears fruit, however what you need to do now is try another input preferably via HDMI and let me know if that works, a DVD player or similar would be OK

Customer: replied 1 month ago.
I only have a tv
Expert:  Anthony_Infotech replied 1 month ago.

You also may have swapped inputs accidentally so please find the INPUT or SOURCE BUTTON ON THE tv OWN remote control ,keep pressing it once every second to try and bring through the cable box

Expert:  Anthony_Infotech replied 1 month ago.

How is this working out please?