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Picture went out, have sound. Menu picture and "No signal"

Customer Question
Picture went out, have...

Picture went out, have sound. Menu picture and "No signal" box shows up, but no picture from HDMI. Changed cable box, HDMI cable, HDMI ports. Same issue

Technician's Assistant: What is the exact make and model of your tv? And how long has this been an issue?

LG 60PK750

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes, yes

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

2 days, watching tv and lost signal icon showed up

Technician's Assistant: Anything else you want the Expert to know before I connect you?

All set.

Submitted: 11 months ago.Category: TV
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Answered in 3 minutes by:
9/10/2017
TV Technician: Anthony_Infotech, Technician replied 11 months ago
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 16,390
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
Verified

Hello
Welcome
I am sorry you are having trouble here,I am presently reviewing your question be with you very soon.

Anthony

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TV Technician: Anthony_Infotech, Technician replied 11 months ago

So the box has been changed the HDMI lead changed I am just un-sure what you mean by the HDMI ports?can you explain that please?or have you changed the main-board

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TV Technician: Anthony_Infotech, Technician replied 11 months ago

Do you need any help please with the question you asked?

Anthony

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