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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I hit the wrong button on Remote in the middle of the night

Customer Question

I hit the wrong button on Remote in the middle of the night and lost the signal. I called Direct TV in the Philippines, and the Technician could not figure it out. Can you help?
JA: What's the model number of your TV? How old is it?
Customer: Just a moment, I'll have to run upstairs. Can you wait a minute?
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: My large big screen tv downstairs works. just fine. I'll be back.
JA: OK. To minimize me, please click the down arrow at the top right corner of this box.
Customer: The TV is a Sylvania, pretty old, not sure how many years.
JA: How long has this been an issue? What happened right before this popped up?
Customer: About four days.
JA: Anything else you want the Expert to know before I connect you?
Customer: No.
Submitted: 1 month ago.
Category: TV
Expert:  Nathan replied 1 month ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

What is the model of the tv and specifically where on the back is the dtv box connected?