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Ask Aric Your Own Question
Aric
Aric, Technician
Category: TV
Satisfied Customers: 44955
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
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Cannt get dvd -cd player to work was working fine at cabin

Customer Question

cannt get dvd -cd player to work was working fine at cabin but now wont work
JA: What's the model number of your TV? How old is it?
Customer: ok
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: vxzol hdtv20a
JA: How long has this been an issue? What happened right before this popped up?
Customer: to noght it worked fine at cabin then brought it into town and now does not work
JA: Anything else you want the Expert to know before I connect you?
Customer: cannt get it out of cable mod
Submitted: 1 month ago.
Category: TV
Expert:  Aric replied 1 month ago.

I'm reviewing your details and will reply shortly.

Expert:  Aric replied 1 month ago.

What CD/DVD player are you referring to here- do you have any brand or model info? Also do you have the original Vizio remote control nearby?

Expert:  Aric replied 1 month ago.

Please view my reply and send one back to proceed.

Customer: replied 1 month ago.
on remoteits a sseiki dvd-cd player
yes on remote for tv seiki dvd-cd player
Expert:  Aric replied 1 month ago.

Thank you. On the remote there's an "INPUT" button you use to change the model the TV is on. Does that work?

Expert:  Aric replied 1 month ago.

Does the TV respond (change input mode) when you use that button?

Expert:  Aric replied 1 month ago.

Are you still with me here?

Customer: replied 1 month ago.
it works says tv av rgb hdm1
Expert:  Aric replied 1 month ago.

Okay, so that is how you change the Input mode (you said it was stuck on TV mode). Is the DVD plugged into the TV- and can you select the correct mode (AV or RGB- however you have it plugged in)?

Customer: replied 1 month ago.
cannt get it off cable mode
Expert:  Aric replied 1 month ago.

You had just said you could pull up those Input modes, so are you saying you can't arrow up to AV and hit OK- it doesn't work or.....??

Expert:  Aric replied 1 month ago.

Hello?

Customer: replied 1 month ago.
theres no arrow
Expert:  Aric replied 1 month ago.

Hang on please.

Expert:  Aric replied 1 month ago.

I'm not available by phone. On the original Vizio remote there are arrows to the top, bottom, left and right of the "OK" button on the center of the remote. Can you find those?

Expert:  Aric replied 1 month ago.

I'm not available by phone. On the original Vizio remote there are arrows to the top, bottom, left and right of the "OK" button on the center of the remote. Can you find those?

Customer: replied 1 month ago.
just on the up down side 2 side
Expert:  Aric replied 1 month ago.

Please tell me where you are getting stuck.

Customer: replied 1 month ago.
says no signal
Expert:  Aric replied 1 month ago.

Then you're not selecting the Input that you've plugged into. The jacks on the TV are:

1) AV (red,white and yellow plugs)

2) RGB (red,blue,green,red and white plugs).

3) HDMI (HDMI plug).

Which one are you using?

Customer: replied 1 month ago.
iam going to figure this out
Expert:  Aric replied 1 month ago.

Okay. If you're plugged into the red,white and yellow jacks- then you select "AV" using the Input/Arrow/OK buttons. If you're using the red,blue,green,red and white jacks- then you select "RGB" using the Input/Arrow/OK jacks.

Let me know if you need further assistance. Also, before you go, could you please click a POSITIVE RATING (by scrolling all of the way to the top of the page, and clicking 3-5 stars), so that I am credited for working with you today?

Customer: replied 1 month ago.
i was charged for the phone call that I never got
Expert:  Aric replied 1 month ago.

I’m a user of the site like you, so I don’t have any insight into your account, billing, or what you’re seeing on your end. You can contact Customer Service directly at: http://ww2.justanswer.com/help if you’d like.

Regarding the DVD question you came here for- did you need further assistance with that?