TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

My tv has audio but no picture. UN32EH4003F Not sure of the…

Customer Question
My tv has audio...

My tv has audio but no picture.

Technician's Assistant: What's the model number of your TV? How old is it?

UN32EH4003F Not sure of the age.

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

The screen remains black.

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

The tv was left on all night I woke up and it was black. This just happened this morning.

Submitted: 11 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 5 minutes by:
9/10/2017
TV Technician: Aric, Technician replied 11 months ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,787
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

Ask Your Own TV Question
TV Technician: Aric, Technician replied 11 months ago

If you shut the TV off- and then turn it right back on, does the Samsung welcome screen display? Also if using the original Samsung remote and press MENU- will the MENU display once the TV is on?

Ask Your Own TV Question
TV Technician: Aric, Technician replied 11 months ago

Simply view my reply to proceed.

Ask Your Own TV Question
TV Technician: Aric, Technician replied 11 months ago

Do you need assistance with the question you posted?

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
3,022 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
Have samsung and this morning just went blank to blank and
have samsung and this morning just went blank to blank and white fuss … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
Flashing check the fan No 1. Samsung HLN567WX/XAA not shure
just noticed the message this morning but last night I woke up in my chair with no picture but the power was still on … read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
I have sound, but black screen. Where is model number? Not
where is model number? Not old at all -- my newest tv … read more
Aric
Aric
Technician
47,787 satisfied customers
My 50LN5700 will turn on briefly, then the screen goes
My 50LN5700 will turn on briefly, then the screen goes black. … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
345 satisfied customers
Just can't get it to turn on. Red light stays on from remote
Just can't get it to turn on. Red light stays on from remote activation. Screen is blank. May have something to do with standby. May have pushed stand by in the night. I have disconnected the Roku usb… read more
Expert-Repair
Expert-Repair
Owner Kingsland Auto & Marine Services
Vocational, Technical or Trade Scho
11 satisfied customers
My samsung tv turn on and the screen stays black. I can hear
Second opinion] My samsung tv turn on and the screen stays black. I can hear the audio coming out of the TV but don't see a picture. … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
345 satisfied customers
I turned off the screen to listen to music overnight without
Hi. I turned off the screen to listen to music overnight without a picture showing and now I can't get the ‘screen off' mode to go back to show a picture because the screen is dark. What can I do to g… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have a rca 65inch flat screen tv, last weekend I hung it
I have a rca 65inch flat screen tv, last weekend I hung it on the wall. I plugged everything in right and I all was workiing fine, went to bed woke up the next day turned it on (red light on) but NO p… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
Samsung 60". Sound but no picture. Was working fine last
Samsung 60". Sound but no picture. Was working fine last night … read more
Aric
Aric
Technician
47,787 satisfied customers
2 nights ago, I fell asleep with the TV on. I woke up
2 nights ago, I fell asleep with the TV on. I woke up hearing sst sst sst and nothing else. I turned it off and when I turned it back on yesterday morning, there was no sound at all. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
MyPioneer Plasma just shut down. No power light no picture.
MyPioneer Plasma just shut down. No power light no picture. … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
345 satisfied customers
The screen on my TV just got 100% lighter. I can still get
The screen on my TV just got 100% lighter. I can still get all the programs I just can't see the screen normally. I checked the settings and they are fine. … read more
Aric
Aric
Technician
47,787 satisfied customers
Tv isn't turning on? Not sure of the model. But it is 48
Not sure of the model. But it is 48 inch ,haven't even had it for a year? … read more
Aric
Aric
Technician
47,787 satisfied customers
The portion of my Panasonic screen that displays the non HD
The portion of my Panasonic screen that displays the non HD picture is all black but the show is appearing on the edges correctly … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
TV lost all colours and picture is fuzzy-anything I an do to
TV lost all colours and picture is fuzzy-anything I an do to fix this … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
My Vizios screen was partially dark on the left side - then
My Vizio's screen was partially dark on the left side - then gradually faded to black. When I messed with the HDMI cable, the picture was weakly coming back but then just went to black totally. I was … read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
We have model AV-27-BP- There is Sound but NO picture today-
We have model AV-27-BP5- There is Sound but NO picture today- We watched TV last night ok- woke up this AM and have sound but NO picture- There is a picture when we put in a DVD but when we return to … read more
Sam Dennis Bradley
Sam Dennis Bradley
owner
Vocational, Technical or Trade School
59 satisfied customers
My Samsung Slim Fit Digital TV has encounted a problem. Just
My Samsung Slim Fit Digital TV has encounted a problem. Just last night before I went to bed, it was fine. But when I woke up this morning, the color was suddenly gone! I tried talking to someone abou… read more
Expert
Expert
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x