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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My tv has audio but no picture. UN32EH4003F Not sure of the

Customer Question

my tv has audio but no picture.
JA: What's the model number of your TV? How old is it?
Customer: UN32EH4003F Not sure of the age.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: The screen remains black.
JA: How long has this been an issue? What happened right before this popped up?
Customer: The tv was left on all night I woke up and it was black. This just happened this morning.
JA: Anything else you want the Expert to know before I connect you?
Customer: nope
Submitted: 1 month ago.
Category: TV
Expert:  Aric replied 1 month ago.

I'm reviewing your details and will reply shortly.

Expert:  Aric replied 1 month ago.

If you shut the TV off- and then turn it right back on, does the Samsung welcome screen display? Also if using the original Samsung remote and press MENU- will the MENU display once the TV is on?

Expert:  Aric replied 1 month ago.

Simply view my reply to proceed.

Expert:  Aric replied 1 month ago.

Do you need assistance with the question you posted?