TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

Cineplex store app won't woek, series 6 2years, don't know,

Customer Question
Cineplex store app won't...

Cineplex store app won't woek

Technician's Assistant: What's the model number of your TV? How old is it?

Series 6 2years

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Don't know

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

About a month

Submitted: 11 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Customer reply replied 11 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 11 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 2 days by:
9/12/2017
TV Technician: Richard, Technician replied 11 months ago
Richard
Richard, Technician
Category: TV
Satisfied Customers: 47,537
Experience: Avid TV Technician
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV (so unplug it from the power socket).

Then on the actual TV, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Richard Your Own Question
Richard
Richard
Richard, Technician
Category: TV
Satisfied Customers: 47,537
47,537 Satisfied Customers
Experience: Avid TV Technician

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
I would like to Add TNT App to my (Smart) Vizio Model
I would like to Add TNT App to my (Smart) Vizio Model E-601i-A3 TV, Any ideas? … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
Can not open my aps. Is about 3 or 4 years old let me find
is about 3 or 4 years old let me find the model just a min please … read more
Harry
Harry
2,182 satisfied customers
My husband just set the Samsung remote up so we don't have
My husband just set the Samsung remote up so we don't have to use different remotes. It wa … read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,680 satisfied customers
My app called pluto keep going off whats the problem. The
my app called pluto keep going off whats the problem … read more
JA Engineer
JA Engineer
Broadcast Engineer
Diploma (Honors)
163 satisfied customers
I have a Sony 4K TV and would like to know how to reduce the
I have a Sony 4K TV and would like to know how to reduce the background music when I watch a program. I am unable to hear the dialog. … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
Want to hook up a second tv at apartment. Do I need to make
want to hook up a second tv at apartment. Do I need to make appoint with comcast … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,133 satisfied customers
Related to deleting the rating limit: the LG and the Direc
related to deleting the rating limit: the LG and the Direc TV remotes are unable to turn on DirecTV...… read more
Joe AV
Joe AV
48 satisfied customers
I bought a TV from you last month and I don't think the
I bought a TV from you last month and I don't think the internet is working also the remote seems to be bad . do I talk to you or do I call the store.? also I am having Comcast here today to see if th… read more
Josh
Josh
It Support Specialist
Associate Degree
5,159 satisfied customers
I have a flat 50 inch screen TV when I push the power button
I have a flat 50 inch screen TV when I push the power button ligts stays on but I have a screen it's completely blank no video or sound… read more
Louie
Louie
Technician
Associate Degree
3,022 satisfied customers
My seiķi has a black on the scream, 2years old, Se40fy19t,
Hi my seiķi has a black mark on the scream JA: What's the make/model of your device? How old is it? Customer: 2years old JA: How long has this been going on? What troubleshooting have you tried? Custo… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
346 satisfied customers
I have a lg tv and I have direct tv and I have internet om
Hello I have a lg tv and I have direct tv and I have internet om the tv... the tech with direct tv cant tell me how to connect net flicks on my tv with the Internet because they dont knoe the remote c… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Sony kdl-52wl135 power on get light for 39 sesconds then red
sony kdl-52wl135 power on get green light for 39 sesconds then red light 3 blinks and repet red 3 … read more
Michael
Michael
Appliance Repair Technician
Bachelor's Degree
3,516 satisfied customers
I have control4 installed in my house and have a blue sound
I have control4 installed in my house and have a blue sound node2 device. I cannot seem to get my bluesound iPad app to communicate with my stereo can you help"… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,133 satisfied customers
CAnt start TV when switched on from mains - light at right
CAnt start TV when switched on from mains - light at right hand bottom corner continually flashes red and green… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
Toshiba Video cassette recorder part # FVR60KU Trying to
Toshiba Video cassette recorder part # ***** Trying to access Closed Caption but unable to move the the selection from speaker to closed caption symbol. How do I do it?… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,133 satisfied customers
Bravia xbr-46hx929. Access to Internet programs was fine
Bravia xbr-46hx929. Access to Internet programs was fine yesterday and today is not working. Netflix amazon hulu… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
My Mitsubishi has no sound or picture I do get the three
My Mitsubishi has no sound or picture I do get the three flashing green when I plug it in and all the fuses are checked good I do have a steady green light on not sure what's wrong… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,133 satisfied customers
Is it possable to brighten the pictture ive brighten it
is it possable to brighten the pictture ive brighten it as much as i can with the remote its a 36 in… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
346 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x