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I can't get the ARC to bring sound from my Sony Bravia X800E…

Customer Question
I can't get the...

I can't get the ARC to bring sound from my Sony Bravia X800E to my Linn Majik DSM/3

Technician's Assistant: What's the model number of your TV? How old is it?

Sony X800E, 2017

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

No, only on this one. The TV menu is fine

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I bought the TV last night and it's been a problem ever since :)

Technician's Assistant: Anything else you want the Expert to know before I connect you?

I've got the HDMI ARC mode on on my majik DSM

Submitted: 8 months ago.Category: TV
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Answered in 2 minutes by:
9/9/2017
TV Technician: Nathan, Installer replied 8 months ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 29,570
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

Which port are you using on the majik to connect to the tv? Which port on the tv?
What is the complete model number of the tv?

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Customer reply replied 8 months ago
I'm using the HDMI 3 port on my TV (the one that says ARC on it), and the HDMI OUT on the Linn Majik DSM. The TV is a SONY BRAVIA XBR-55X800E
Customer reply replied 8 months ago
No call. Prove that you know what the problems may be.
Customer reply replied 8 months ago
Also I have the TV set to PCM
TV Technician: Nathan, Installer replied 8 months ago

I'm not asking you to call. You are seeing an automated ad by the site for a call or remote session. It is not sent by me. This is optional and may be ignored if you wish.

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Customer reply replied 8 months ago
That link you texted me didn't work.
TV Technician: Nathan, Installer replied 8 months ago

The pcm setting is not the primary issue here, it is a hdmi communication issue. It may be possible for these to work together, hdmi arc does not always work, especially with mixing brands and off brand systems. What you can try however is going into the tv sound menu and making sure the tv speakers are set to off/external/theater to see if the tv can detect the majik as an external device there. If it is recognized, then the arc can work. If it is not, then they aren't going to be able to talk to each other, at least not over hdmi. You can still keep the hdmi there as an output for the other devices you are passing through the receiver, but you'd then need to add a separate optical cable from the tv back to the receiver to pick up that audio. The audio quality and signal are identical between them, both are digital and other than control commands which generally won't work with non sony devices anyway, there is nothing missing by using optical instead.

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Customer reply replied 8 months ago
It doesn't recognize my Linn at all, the option it shows is just for "audio system".
Customer reply replied 8 months ago
you think it won't work, I suppose.
Customer reply replied 8 months ago
The guy at Best Buy told me that as long as my Linn has ARC, it would work.
TV Technician: Nathan, Installer replied 8 months ago

Thank you for checking,

that is correct, if it isn't detected there, it can't be identified as a secure audio output device, and it won't send sound to it, at least not via hdmi. This is pretty normal for this type of system. If it was a sony soundbar or receiver, you'd have no problem, they just don't play nice with other devices as well as their own.

So using the optical cable instead (or in addition) would be the workaround connection here.

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TV Technician: Nathan, Installer replied 8 months ago

The sales people at best buy are not correct, they are trying to make a sale, they are not trained on the specifics of every device and are not techs, just sales people.

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Customer reply replied 8 months ago
Ok good to know. Thanks.
TV Technician: Nathan, Installer replied 8 months ago

You're very welcome and best of luck!

If you have any other questions, just let me know. Otherwise, please take a moment to rate my service as this is the only way I am credited for my time. Hopefully I have earned 5 Stars but if not please let me know what I can do to ensure you are satisfied. I also invite you to contact me directly with any future support needs at http://bit.ly/2rRmuH2 and ask for Nathan.

Thank you, ***** ***** a nice day,

Nathan

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Customer reply replied 8 months ago
I'm also getting pop-ups on this thing saying the HueyModule has stopped working. Do you know what is going on? Should I do anything?
Customer reply replied 8 months ago
34;This thing" being the Sony TV
TV Technician: Nathan, Installer replied 8 months ago

Are you sure it says "hueymodule"?

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TV Technician: Nathan, Installer replied 8 months ago

just want to make sure that wasn't a typo for hdmi or something else

that is an error related to the android operating system on the tv,

it most likely just needs a firmware update,

so you need to have the tv linked up to your home wifi network then from the sony menu you should have a software update option to prompt it to check for and install the latest version

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Customer reply replied 8 months ago
How much is this costing me?
TV Technician: Nathan, Installer replied 8 months ago

The amount you agreed to on the payment page when posting your question.

We're all independent techs here, I can't see any of the billing or account info.

Did you need anything else?

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TV Technician: Nathan, Installer replied 8 months ago

Do you need more help with this?

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Satisfied Customers: 29,570
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