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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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The side control panel is locked. 32LA30RQD. It was bought

Customer Question

The side control panel is locked.
JA: What's the model number of your TV? How old is it?
Customer: 32LA30RQD. It was bought in 2007
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: No, it woll turn on but nothing else works. The remote will only turn it on.
JA: How long has this been an issue? What happened right before this popped up?
Customer: It has been this way for a few weeks. I don't know what happened when ir stopped working.
JA: Anything else you want the Expert to know before I connect you?
Customer: No thank you.
Submitted: 1 month ago.
Category: TV
Expert:  Louie replied 1 month ago.

Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.
Initially, re-confirm and post back symptoms exhibited by the RCA TV:

  • remote will only turn it on;
  • will remote operate other features/functions as expected?
  • side control panel is locked;
  • all buttons?
  • is POWER side button able to turn TV On/Off?

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Customer: replied 1 month ago.
The remote will only turn it on. No other functions work.
None of the side panel buttons work, including tge power button.
Expert:  Louie replied 1 month ago.

Remote can only turn the TV On and Off but "...No other functions work..."

Have you performed any tests with the remote control?

Have you checked if all the side buttons work / click normally/as expected?

And yes on the phone call soon as the system has cleared the "Status: ... failure"
Can you please check on your end?
...and contact Customer Service?

Customer: replied 1 month ago.
I am unable to clear the failure on my end for the phone call. It is taking me to different site. I will let custom service know.
Thank you for your time.
Expert:  Louie replied 1 month ago.

Thank you for your kind understanding of automated-systems / machine-generated followups, ads & offers.

Customer: replied 1 month ago.
Of courses!
Expert:  Louie replied 1 month ago.