Facing TV Problems? Ask a TV Technician.
Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.Initially, re-confirm and post back symptoms exhibited by the RCA TV:
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Remote can only turn the TV On and Off but "...No other functions work..."
Have you performed any tests with the remote control?
Have you checked if all the side buttons work / click normally/as expected?
And yes on the phone call soon as the system has cleared the "Status: ... failure"Can you please check on your end?...and contact Customer Service?
Thank you for your kind understanding of automated-systems / machine-generated followups, ads & offers.