How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

40"tv I have done everything it tells me I get Chanel scan I

Customer Question

40"tv I have done everything it tells me I get Chanel scan I do it and it tells me to do it again
JA: What's the model number of your TV? How old is it?
Customer: Model rtu4002 it is new I do Chanel scan and it tells me to do Chanel scan
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Menu work till I get to Chanel scan
JA: How long has this been an issue? What happened right before this popped up?
Customer: It new
JA: Anything else you want the Expert to know before I connect you?
Customer: Only I have a new tv I can not watch
Submitted: 1 month ago.
Category: TV
Expert:  Nathan replied 1 month ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

Can you tell me what you actually have connected to the tv (antenna, basic cable, cable/satellite box, etc)?