Hi Louie! The tv is fine but my Visio remote will not control my new Spectrum cable box. The mfg name of the cable box is Technicolor. I used to have DirecTV and it worked with the satellite
receiver just fine. Any suggestions?
JA: Can you guesstimate how old your Vizio is? And just to clarify, what's the exact model?
Customer: It was one of the first smart tvs
made. The user manual says: SV472XVT.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: No, menu doesn't work but I can change inputs.
JA: How long has this been an issue? What happened right before this popped up?
Customer: Until this afternoon I had Directv and they completed the conversion to Sapectrum (Time Warner Cable, formerly) today.
JA: Anything else you want the Expert to know before I connect you?
Customer: Not that I'm aware of now,but will answer any questions he or she may have. Thanks!