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Can't get gaming mode to work on my samsung model

Customer Question
Can't get gaming mode...

Can't get gaming mode to work on my samsung model un65hu9000fxza

Technician's Assistant: What's the model number of your TV? How old is it?

Close to 3 years old

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Menu works but gaming mode is greyed out and i need it to set up my new ps4 pro

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Nothing got a new ps4 pro and it is saying hdr is not supported but i know tv is able to do it but have to put on gaming mode and it wont let me

Technician's Assistant: Anything else you want the Expert to know before I connect you?

Thats the most i can tell you

Submitted: 11 months ago.Category: TV
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Answered in 2 hours by:
9/9/2017
TV Technician: Electrotech2017, Technician replied 11 months ago
Electrotech2017
Electrotech2017, Technician
Category: TV
Satisfied Customers: 352
Experience: Audio & Video Technician
Verified
Hello my name is ***** ***** I'm happy to assist you with your TV issue.
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TV Technician: Electrotech2017, Technician replied 11 months ago
Sometimes certain picture modes are turned on such as Color plus and HDR. Therefore I would recommend to perform a factory reset on the TV as follow
Turn off TV set. Then press the following buttons to get into the factory service mode. Press Mute 182 power
The TV will come on wait until you see the factory mode. Then push Enter/ ok button once. Wait for a second. Then press the Enter / ok button again. After that the TV is reset. Now you will have to setup the TV again such as Network settings, Inputs and Time. Let me know if that took care of the issue.
In addition make sure your PS4 is turned on and you selected the input and you can watch the picture in order to enable Game mode.
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TV Technician: Electrotech2017, Technician replied 11 months ago
If you don't have a remote with the numeric button and only the original remote, you might not be able to get into the factory service mode. If that is the case make sure you have the latest software update and the PS4 turned on. Also check if any of the special picture settings are turned on ( HDR, Color plus etc. )
Keep me posted. Thanks
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TV Technician: Electrotech2017, Technician replied 11 months ago
In addition try to reset picture settings. The reset is in the picture setting all the way down.
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TV Technician: Electrotech2017, Technician replied 11 months ago
Hello, please let me know if I can be of any further help. If not and you are satisfied please provide me with a positive rating, so I can close out the question. Have a good night
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TV Technician: Electrotech2017, Technician replied 10 months ago
Thank you for allowing me to help you with your TV issue. I want nothing more than you to be 100% satisfied with my assistance. If you need additional information please use the reply box to let me know. If you are all set and happy with my assistance, please remember to use the starts above to rate my assistance so we can close this question out
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