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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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We bought a tv and it went out. It took about 4 weeks to

Customer Question

Hi, we bought a tv and it went out. It took about 4 weeks to repair. They said they had to replace the mother board, which they did. When you turn it on it says to pick a language by doing the arrows up or down. This does not work.
JA: What's the model number of your TV? How old is it?
Customer: going to check it.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: un49ks8000f
JA: How long has this been an issue? What happened right before this popped up?
Customer: We just got it back from repair and it popped up right away.
JA: Anything else you want the Expert to know before I connect you?
Customer: Just says to click up or down for the language and it doesn't work.
Submitted: 1 month ago.
Category: TV
Expert:  Shahid replied 1 month ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 1 month ago.

Are you using Samsung remote that came with the TV?

Customer: replied 1 month ago.
Expert:  Shahid replied 1 month ago.

OK, working on it, give me couple of minutes please

Expert:  Shahid replied 1 month ago.

Does your Samsung remote has Return and Play/Pause (symbol/ icon) buttons?