How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

How old is this TV UN40552OUAFXZA, DA04 Just purchased from

Customer Question

How old is this TV UN40552OUAFXZA
JA: What's the model number of your TV? How old is it?
Customer: DA04 Just purchased from Best Buy
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Most of the buttons are "not available" on the screen
JA: How long has this been an issue? What happened right before this popped up?
Customer: The set is newly purchased
JA: Anything else you want the Expert to know before I connect you?
Customer: Is this re-boxed set?
Submitted: 1 month ago.
Category: TV
Expert:  Shahid replied 1 month ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 1 month ago.

Can you please recheck TV model number as UN40552OUAFXZA seems missing one or two alphabets.

Customer: replied 1 month ago.
I've checked an this issue the model number
Expert:  Shahid replied 1 month ago.

There should be alphabets marked with xx in model number.. UN40xx552OUAFXZA