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Hi, I'm Nathan.Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.
When this happens, does the display on the soundbar stay lit up?Does it happen on all sources/inputs (cable/satellite, dvd, games, apps, etc)?
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Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.Nathan