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The Samsung TV will not respond to the remote although TV

Customer Question

The Samsung TV will not respond to the remote although TV red light is on and the remote has new working batteries in it.
Submitted: 1 month ago.
Category: TV
Expert:  Shahid replied 1 month ago.

Hi, my name is ***** ***** I will do my best to help you today. Please click following link to get back to your original question post, please reply there ad do not post duplicate question for the same issue.

http://professional.justanswer.com/chat/index/10cc268ff0d84bb9962a92ff2c47e94b

Thanks