How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Anthony_Infotech Your Own Question
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 15027
Experience:  20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
18621325
Type Your TV Question Here...
Anthony_Infotech is online now
A new question is answered every 9 seconds

The picture is too wide, Where do I find the model number.

Customer Question

The picture is too wide
JA: What's the model number of your TV? How old is it?
Customer: Where do I find the model number. about a year
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: yes and yes
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just seemed to happen yesterday. haven't changed anything
JA: Anything else you want the Expert to know before I connect you?
Customer: I have tried using the picture size setting and it is currently on auto.
Submitted: 1 month ago.
Category: TV
Expert:  Anthony_Infotech replied 1 month ago.

Hello
Welcome
I am sorry you are having trouble here,I am presently reviewing your question be with you very soon.

Anthony

Expert:  Anthony_Infotech replied 1 month ago.

Sorry for delay

The reason why this happens is because of a conflict between the TV and any satellite or cable box you may be using,please initially reboot both by unplugging both from wall-power wait 5 mins then replug back in again,let me know if there is any change