How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
13948492
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

How do I set up my Visio using Comcast? I have connected

Customer Question

How do I set up my Visio using Comcast? I have connected display with cable box using hdmi cord. Now what?
JA: Can you guesstimate how old your Vizio is? And just to clarify, what's the exact model?
Customer: E series 43". Just out of the box, brand new
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Comcast cable box. Also have Sony wireless headset connected to cable.
JA: How long has this been an issue? What happened right before this popped up?
Customer: I have no signal, no idea how to start. Do not wish to use smartphone as remote. Can I use Comcast remote as I've done with previous tvs?
JA: Anything else you want the Expert to know before I connect you?
Customer: Just want to get this up and running
Submitted: 1 month ago.
Category: TV
Expert:  Anthony_Infotech replied 1 month ago.

Hello
Welcome
I am sorry you are having trouble here,I am presently reviewing your question be with you very soon.

Anthony

Expert:  Anthony_Infotech replied 1 month ago.

Please let me know when you are in the chat please by replying in the box below, messages for phone calls are sent by the site not me thanks

Anthony

Customer: replied 1 month ago.
I'm here
Customer: replied 1 month ago.
I just paid $33 for help. Do I understand that it will cost me another $26 to talk with someone?????
Expert:  Anthony_Infotech replied 1 month ago.

Sorry your message did not appear on my list

So you have the TV connected via HDMI now have you swapped inputs using the tv remote?so there will be an INPUT or SOURCE button on there or maybe even an dedicated HDMI button,you need to keep pressing once every second until the box comes through

Expert:  Anthony_Infotech replied 1 month ago.

Do you need any help please?